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This is the eBook version of the print title. The eBook edition does not provide access to the test engine and practice test that accompanies the print book. This is the perfect study guide to help you pass CompTIA®'s new A+® 220-901 and 220-902 exams. It provides coverage and practice questions for every exam topic, including substantial new coverage of Windows 8/8.1, new PC hardware, tablets, smartphones, OS X, Linux, cloud computing, and professional-level networking and security. Extensive prep tools include quizzes, Exam Alerts, our great last-minute Cram Sheet, and two full practice exams in the ebook. You'll also find ten exclusive Real World Scenario case studies, all linked to simulations or video posted to the book website! Covers the critical information you'll need to know to score higher on your A+ 220-901 and 220-902 exams!
Autorentext
David L. Prowse is the author of more than a dozen computer training books and video products. He has worked in the computer field for 20 years and loves to share his experience through teaching and writing. He runs the website www.davidlprowse.com, where he gladly answers questions from readers and students.
Inhalt
Introduction
Chapter 1 Introduction to Troubleshooting
The Six-Step A+ Troubleshooting Process
Step 1: Identify the Problem
Step 2: Establish a Theory of Probable Cause (Question the Obvious)
Step 3: Test the Theory to Determine Cause
Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution
Step 5: Verify Full System Functionality and, If Applicable, Implement Preventative Measures
Step 6: Document Findings, Actions, and Outcomes
Cram Quiz
Cram Quiz Answers
Troubleshooting Examples and PC Tools
Troubleshooting Example 1-Basic: Display Issue
Troubleshooting Example 2-Intermediate: Power Issue
Troubleshooting Example 3-Advanced: Wireless Issue
PC Tools
More Troubleshooting Tidbits
Cram Quiz
Cram Quiz Answers
Chapter 2 Motherboards
Motherboard Components and Form Factors
Motherboard Components
Form Factors
Cram Quiz
Cram Quiz Answers
The BIOS/UEFI
BIOS, CMOS, and the Lithium Battery
The POST
Accessing and Configuring the BIOS
Flashing the BIOS
Cram Quiz
Cram Quiz Answers
Installing and Troubleshooting Motherboards
Installing Motherboards
Troubleshooting Motherboards
Cram Quiz
Cram Quiz Answers
Chapter 3 The CPU
CPU 101
CPU Technology
Cooling
Cram Quiz
Cram Quiz Answers
Installing and Troubleshooting CPUs
Installing CPUs
Troubleshooting CPUs
Cram Quiz
Cram Quiz Answers
Chapter 4 RAM
RAM Basics and Types of RAM
RAM Basics
Types of RAM
RAM Technologies
Cram Quiz
Cram Quiz Answers
Installing and Troubleshooting DRAM
Installing DRAM
Troubleshooting DRAM
Cram Quiz
Cram Quiz Answers
Chapter 5 Power
Understanding and Testing Power
Testing an AC Outlet with a Receptacle Tester
Testing an AC Outlet with a Multimeter
Cram Quiz
Cram Quiz Answers
Power Devices
Power Strips
Surge Protectors
Uninterruptible Power Supplies
Cram Quiz
Cram Quiz Answers
Power Supplies
Planning Which Power Supply to Use
Installing the Power Supply
Troubleshooting Power Supply Issues
Heating and Cooling
Cram Quiz
Cram Quiz Answers
Chapter 6 Storage
Hard Drives
Hard Disk Drives
Solid-State Drives
SATA
Hard Drive Specifications
Installing Hard Drives
Preventative Maintenance and Troubleshooting Hard Drives
Network Attached Storage
Cram Quiz
Cram Quiz Answers
RAID
Cram Quiz
Cram Quiz Answers
Optical Storage Media
Compact Disc (CD)
Digital Versatile Disc (DVD)
Blu-ray
Cram Quiz
Cram Quiz Answers
Solid-State Storage Media
USB Flash Drives
Secure Digital Cards
CompactFlash Cards
Cram Quiz
Cram Quiz Answers
Chapter 7 Mobile Device Hardware
Installing, Configuring, and Troubleshooting Visible Laptop Components
Laptop 101
Input Devices
Video
Audio
Optical Drives
Fans
Power
Expansion Devices
Communications
Cram Quiz
Cram Quiz Answers
Installing, Configuring, and Troubleshooting Internal Laptop Components
Hard Drives
Memory
System Board and CPU
Cram Quiz
Cram Exam Answers
Understanding Tablet and Smartphone Hardware
Mobile Hardware Examples
Hardware Differences Between Tablets/Smartphones and Laptops
Tablet/Smartphone Ports and Accessories
Other Types of Mobile Devices and Wearable Technology
Cram Quiz
Cram Exam Answers
Chapter 8 Installing and Upgrading Windows
Installing and Upgrading to Windows 8
Windows 8 Editions
Windows 8 Minimum Requirements and Compatibility
Windows 8 Installation Methods
Upgrading to Windows 8
Cram Quiz
Cram Quiz Answers
Installing and Upgrading to Windows 7
Windows 7 Editions
Windows 7 Minimum Requirements and Compatibility
Windows 7 Installation Methods
Upgrading to Windows 7
Verifying and Troubleshooting Windows 7 Installations
Cram Quiz
Cram Quiz Answers
Installing Windows Vista
Windows Vista Editions
Windows Vista Minimum Requirements and Compatibility
Windows Vista Installation Methods
Verifying and Troubleshooting Windows Vista Installations
Cram Quiz
Cram Quiz Answers
Chapter 9 Configuring Windows
Windows User Interfaces
Windows Components
Windows Applications
Administrative Tools and the MMC
Cram Quiz
Cram Quiz Answers
System Tools and Utilities
Managing Devices
Operating System Optimization
User Migrations and Customizations
Advanced System Tools
Cram Quiz
Cram Quiz Answers
Files, File Systems, and Drives
Working with Files and File Systems
Managing Drives
Cram Quiz
Cram Quiz Answers
Chapter 10 Maintaining Windows
Updating Windows
Windows Update
Service Packs
Cram Quiz
Cram Quiz Answers
Maintaining Hard Drives
Hard Drive Utilities
Backups
Creating Restore Points
Shadow Copy
Cram Quiz
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Chapter 11 Troubleshooting Windows
Repair Environments and Boot Errors
Windows Recovery Environments
Boot Errors
Cram Quiz
Cram Quiz Answers
Windows Tools and Errors
Troubleshooting Within Windows
Stop Errors
Improper and Spontaneous Shutdowns
Additional Windows Errors and Error Repor…