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Implement best-in-class performance management systems
Performance Management For Dummies is the definitive guide to infuse performance management with your organization's strategic goals and priorities. It provides the nuts and bolts of how to define and measure performance in terms of what employees do (i.e., behaviors) and the outcome of what they do (i.e., results) --both for individual employees as well as teams.
Inside, you'll find a new multi-step, cyclical process to help you keep track of your employees' work, identify where they need to improve and how, and ensure they're growing with the organization--and helping the organization succeed. Plus, it'll show managers to C-Suites how to use performance management not just as an evaluation tool but, just as importantly, to help employees grow and improve on an ongoing basis so they are capable and motivated to support the organization's strategic objectives.
Understand if your performance management system is working
Make fixes where needed
Get performance evaluation forms, interview protocols, and scripts for feedback meetings
Grasp why people make some businesses more successful than others
Make performance management a useful rather than painful management tool
Get ready to define performance, measure it, help employees improve it, and align employee performance with the strategic goals and priorities of your organization.
Auteur
Herman Aguinis, PhD, is the Avram Tucker Distinguished Scholar and Professor of Management at The George Washington University School of Business in Washington, DC. He's been ranked among the top 100 most prolific and influential business and economics researchers in the world.
Texte du rabat
Create a positive culture Align performance with your organization's goals Performance management is a process to define performance, measure it, and help employees improve it, which enables you to achieve the strategic goals and objectives of your organization. Oh, and did we mention that it can also eliminate the dreaded annual performance review? This book is your step-by-step guide to designing and implementing a state-of-the-science performance management system in your business. You'll learn to develop it, assess how it's working, improve your leadership skills, and help your employees grow. Inside...
Résumé
Implement best-in-class performance management systems
Performance Management For Dummies is the definitive guide to infuse performance management with your organization's strategic goals and priorities. It provides the nuts and bolts of how to define and measure performance in terms of what employees do (i.e., behaviors) and the outcome of what they do (i.e., results) both for individual employees as well as teams.
Inside, you'll find a new multi-step, cyclical process to help you keep track of your employees' work, identify where they need to improve and how, and ensure they're growing with the organizationand helping the organization succeed. Plus, it'll show managers to C-Suites how to use performance management not just as an evaluation tool but, just as importantly, to help employees grow and improve on an ongoing basis so they are capable and motivated to support the organization's strategic objectives.
Contenu
Introduction 1
About This Book 2
Foolish Assumptions 3
Icons Used in This Book 3
Beyond the Book 3
Where to Go from Here 4
Part 1: Getting Started with Performance Management 5
Chapter 1: Introducing Performance Management 7
Why Do You Need Performance Management? To Succeed (of Course) 8
Why performance management is alive and well 8
Imagining an organization without performance management 10
Making Performance Management Work in Your Business 10
Distinguishing performance management from performance appraisal 10
Adapting performance management to today's reality 11
Adapting performance management for different generations 14
Designing and Implementing a Performance Management System 14
Step 1: Establishing prerequisites 15
Step 2: Planning performance 20
Step 3: Executing performance 22
Step 4: Assessing performance 23
Step 5: Reviewing performance 25
Chapter 2: Making the Case for Performance Management 29
Using Performance Management to Achieve Multiple Purposes 30
Strategic objectives 30
Administrative objectives 30
Informational objectives 30
Developmental objectives 31
Organizational maintenance objectives 31
Documentation objectives 33
Answering the What's in It for Me Question 33
Convincing top management of performance management's value 34
Building support in the entire organization 34
Realizing the awesome benefits of performance management 36
What an Ideal Performance Management System Looks Like 39
Contextual issues: Making everything fit 39
Practical issues: Striving for effectiveness and fairness 41
Technical issues: Sweating the details 42
Taking Care of Talent Management Functions 45
Training and development 45
Workforce planning 46
Compensation 46
Chapter 3: Designing and Implementing Effective Performance Management 47
Ensuring Performance Management Delivers Strategic Value 48
Key ingredients of a strategic recipe 48
Making performance management strategic 49
Developing Performance Management Leadership Skills 50
Becoming an effective coach 51
Giving effective feedback 52
Defining and Measuring Performance 54
Measuring performance as behaviors 55
Measuring performance as results 55
Developing Employee Performance 56
Creating development plans 56
Implementing development plans 57
Assessing Performance Management Effectiveness 57
Using quantitative measures 58
Using qualitative measures 58
Chapter 4: Anticipating and Minimizing Negative Consequences 61
Anticipating Damage Caused by Flawed Performance Management 63
Damage caused to employees 63
Damage caused to managers 63
Damage caused to relationships 63
Damage caused to the organization 64
Learning from Flawed Performance Ratings 64
Why Performance Ratings Are Here to Stay 65
Setting Up an Appeals Process 66
Dealing with judgmental and administrative issues 66
Setting up a three-level appeals process 67
Setting Up a Communication Plan and Dealing with Resistance to Change 70
Questions that your communication plan should answer 70
Dealing with cognitive biases 73
Part 2: Designing an Effective Performance Management System 77
Chapter 5: Delivering Strategic Business Results 79
Linking Performance Management with Strategic Business Objectives 80
Making sure the strategic plan does what it is supposed to do 80
Making sure HR does what it is supposed to do 84 Conducting an External and I...