Difficult Conversations

Informationen zum Autor Bruce Patton,Douglas Stone,Sheila Heen Klappentext Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project. Zusammenfassung What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences. Inhaltsverzeichnis Sort out the three conversations; stop arguing about who's right - explore each other's stories; don't assume they meant it disentangle intent from impact; abandon blame - map the contribution system; have your feelings (or they will have you); ground your identity - ask yourself what's at stake; what's your purpose - when to raise it and when to let go; getting started - begin from the third story; learning - listen from the inside out; expression - speak for yourself with clarity and power; problem-solving - take the lead; putting it all together.

Autorentext

Bruce Patton,Douglas Stone,Sheila Heen

Klappentext

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

Zusammenfassung
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences.

Inhalt
Sort out the three conversations; stop arguing about who's right - explore each other's stories; don't assume they meant it disentangle intent from impact; abandon blame - map the contribution system; have your feelings (or they will have you); ground your identity - ask yourself what's at stake; what's your purpose - when to raise it and when to let go; getting started - begin from the third story; learning - listen from the inside out; expression - speak for yourself with clarity and power; problem-solving - take the lead; putting it all together.