The EQ Difference

A concrete plan for putting emotional Intelligence (EI) to work makes all the difference---and here is yours. The EQ Difference delivers real examples, self-assessment tools, team-focused exercises and more to help you leverage EI, raise your organization's emotional quotient, and fuel a surge in productivity and morale that will boost your bottom line.

Informationen zum Autor Adele B. Lynn (Belle Vernon, PA) is the founder and owner of The Adele Lynn Leadership Group, an international consulting and training firm whose clients include many Fortune 500 companies. Her business focuses on helping organizations strengthen productivity and quality through improvements in emotional intelligence and workplace trust. Her previous books include Quick Emotional Intelligence Activities for Busy Managers (978-0-8144-0895-7), The Emotional Intelligence Activity Book (978-0-8144-7123-4) and The EQ Difference (978-0-8144-0844-5). Klappentext A concrete plan for putting emotional Intelligence (EI) to work makes all the difference---and here is yours. The EQ Difference delivers real examples! self-assessment tools! team-focused exercises and more to help you leverage EI! raise your organization's emotional quotient! and fuel a surge in productivity and morale that will boost your bottom line. Zusammenfassung Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual! team! and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient!"" as well as that of your peers! employees! and even senior executives. Featuring real workplace examples! Letters to Leaders! and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments! The EQ Difference will help your organization achieve greater productivity! higher morale! and better employee retention -- all keys to stronger bottom line results. Inhaltsverzeichnis Introduction - Your Inner Bird Dog Part 1 Emotions - The Fuel of Life Chapter 1 The Connection Between Feelings! Behavior and Performance Chapter 2 The Mystery of Human Behavior Chapter 3 The Way We are Wired Chapter 4 Emotions - What are They? Chapter 5 Rewiring for Greater Performance and to Live our Intentions Chapter 6 The Five Areas of Emotional Intelligence Part 2 Training for the Self-Coach Chapter 7 The Doorway to Emotional Intelligence Chapter 8 Step 1 Observe Chapter 9 Step 2 Interpret Chapter 10 Step 3 Pause Chapter 11 Step 4 Direct Chapter 12 Step 5 Reflect Chapter 13 Step 6 Celebrate Chapter 14 Step 7 Repeat Part 3- Five Areas of Emotional Intelligence At Work Chapter 15 Self-Awareness and Control at Work Chapter 16 Empathy at Work Chapter 17 Social Expertness at Work Chapter 18 Personal Influence at Work Chapter 19 Mastery of Purpose and Vision at Work ...

Autorentext

ADELE P. LYNN is the author of The Emotional Intelligence Activity Book. She is a popular speaker and consultant specializing in emotional intelligence, ethics, and building trust in the workplace. She lives in Belle Vernon, Pennsylvania.

Zusammenfassung
Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives. Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention -- all keys to stronger bottom line results.

Inhalt

Introduction - Your Inner Bird Dog

Part 1 Emotions - The Fuel of Life

Chapter 1 The Connection Between Feelings, Behavior and Performance

Chapter 2 The Mystery of Human Behavior

Chapter 3 The Way We are Wired

Chapter 4 Emotions - What are They?

Chapter 5 Rewiring for Greater Performance and to Live our Intentions

Chapter 6 The Five Areas of Emotional Intelligence

Part 2 Training for the Self-Coach

Chapter 7 The Doorway to Emotional Intelligence

Chapter 8 Step 1 Observe

Chapter 9 Step 2 Interpret

Chapter 10 Step 3 Pause

Chapter 11 Step 4 Direct

Chapter 12 Step 5 Reflect

Chapter 13 Step 6 Celebrate

Chapter 14 Step 7 Repeat

Part 3- Five Areas of Emotional Intelligence At Work

Chapter 15 Self-Awareness and Control at Work

Chapter 16 Empathy at Work

Chapter 17 Social Expertness at Work

Chapter 18 Personal Influence at Work

Chapter 19 Mastery of Purpose and Vision at Work