Wireless World

Despite the massive growth of mobile technologies, very little research has been done on how these technologies influence human interaction. Most of the published work in this area focuses on technological aspects and not on the social implications the technology is having on society. This book aims to fill this gap by providing an overview of these issues. It identifies the major trends, discusses the main claims made about the mobile age, and looks at issues which affect design, usability and evaluation. This unique look at the mobile age provides many interesting and important insights and will appeal to anyone designing, testing, or studying mobile devices.

Contenu

1 Introduction.- 1 Studying the Use of Mobile Technology.- 1.1 Introduction.- 1.2 Understanding the Technology.- 1.3 Tracing the Non-development of the Mobile Phone.- 1.4 Understanding the Technology in Use.- 1.5 Overview of the Book.- Notes.- References.- 2 Locating Mobile Technology.- 2 The Mutable Mobile: Social Theory in the Wireless World.- 2.1 Introduction.- 2.2 Transparency, Visibility, Audibility.- 2.3 Conjuctions of Remote and Co-present Interaction.- 2.4 Mobility and Location.- 2.5 Being Available.- 2.6 Conclusion: Mobile Theory.- Notes.- References.- 3 Who's Watching Whom? Monitoring and Accountability in Mobile Relations.- 3.1 Introduction.- 3.2 Surveillance and Mobile Technologies.- 3.3 Who's Watching Whom?.- 3.4 Surveillance and Accountability.- Notes.- References.- 4 The Region as a Socio-Technical Accomplishment of Mobile Workers.- 4.1 Introduction.- 4.2 Pre-assembled Parts.- 4.3 Assembling a Mobile Office.- 4.4 Boundary Work.- 4.5 Out of a Mobile Office.- 4.6 Broken Parts.- 4.7 Summing up a Region.- Notes.- References.- 5 Mobile Communications in the Twenty-first Century City.- 5.1 Introduction: The Arrival of Mass Mobile Communications in the City.- 5.2 Object and Self-:Personal Relationships with Mobile Telephones.- 5.3 City and System.- 5.4 Conclusions: Rethinking the City.- Notes.- References.- 3 From Ethnography to Use.- 6 Seeing the "Rules": Preliminary Observations of Action, Interaction and Mobile Phone Use.- 6.1 Introduction.- 6.2 Analytical Background.- 6.3 Ethnomethodology, Technology and Situated Practice.- 6.4 Rules, Social Action and Technology Use: The Case of Air Traffic Control.- 6.5 Displaying the 'Rules'.- 6.6 Non-vocal Responses.- 6.7 Body Movements.- 6.8 The Unanswered Phone.- 6.9 Other Common Sense Considerations.- 6.10 Time.- 6.11 Conversational Topic.- 6.12 Future Research and Future Technology: The Issue of Design.- 6.13 Conclusion.- Notes.- References.- 7 Local Use and Sharing of Mobile Phones.- 7.1 Introduction.- 7.2 Mobile Phone Research.- 7.3 In the Field.- 7.4 Sharing of Mobile Phones.- 7.5 Discussion.- Notes.- References.- 8 Running and Grimacing: The Struggle for Balance in Mobile Work.- 8.1 Introduction.- 8.2 Intel's Architecture Labs and Mobile Technologies.- 8.3 The Technological Imperative: "Anytime, Anywhere Computing".- 8.4 Access to Other People.- 8.5 Awareness and Coordination.- 8.6 Creating Information.- 8.7 Conclusion.- Notes.- References.- 9 Blurring the Boundaries: Cell Phones, Mobility, and the Line between Work and Personal Life.- 9.1 Introduction.- 9.2 The Social Meaning and Influence of Settings.- 9.3 One-person, One-number: The Trial of a Personal Phone.- 9.4 Results.- 9.5 Conclusions.- References.- 4 From Use to Design.- 10 Welcome to the Wireless World: Problems Using and Understanding Mobile Telephony.- 10.1 Introduction.- 10.2 Related Work.- 10.3 Method of Study.- 10.4 Findings: Attributes of Wireless Telephony.- 10.5 Conclusions.- References.- 11 Framing Mobile Collaborations and Mobile Technologies.- 11.1 Introduction.- 11.2 Creating the Consumption of Mobile Devices.- 11.3 Understanding Representations of Mobile Workers.- 11.4 Understanding the Practice of Mobile Work.- 11.5 Broadening the Concept of Mobile Work: Reflections on Fieldwork.- 11.6 Putting it all Together: Design Frameworks for Collaboration on the Move.- 11.7 Conclusions and Summary.- Notes.- References.- 12 Exploring the Relationship between Mobile Phone and Document Activity during Business Travel.- 12.1 Introduction.- 12.2 Our Approach.- 12.3 Previous Research.- 12.4 The Study.- 12.5 Findings.- 12.6 Implications for Mobile Technologies.- 12.7 Conclusion.- Notes.- References.- 13 Usability of Portable Devices: The Case of WAP.- 13.1 Introduction.- 13.2 Usability.- 13.3 User Perceptions of a First Generation WAP Service.- 13.4 Results.- 13.5 The Right Approach to Portability.- 13.6 Conclusion.- References.- 14 The Mobile Interface: Old Technologies and New Arguments.- 14.1 Introduction.- 14.2 Current Forms of the Interface.- 14.3 Radical Form Factors.- 14.4 User Perceptions of the Mobile Interface.- 14.5 Interfaces to Social Process.- 14.6 Conclusions.- References.