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New edition of a classic guide to ensuring effective
organizational performance
Thoroughly revised and updated, the second edition of
Managing and Measuring Performance in Public and Nonprofit
Organizations is a comprehensive resource for designing and
implementing effective performance management and measurement
systems in public and nonprofit organizations. The ideas, tools,
and processes in this vital resource are designed to help
organizations develop measurement systems to support such effective
management approaches as strategic management, results-based
budgeting, performance management, process improvement, performance
contracting, and much more.
The book will help readers identify outcomes and other
performance criteria to be measured, tie measures to goals and
objectives, define and evaluate the worth of desired performance
measures, and analyze, process, report, and utilize data
effectively.
Includes significant updates that offer a more integrated
approach to performance management and measurement
Offers a detailed framework and instructions for developing and
implementing performance management systems
Shows how to apply the most effective performance management
principles
Reveals how to overcome the barriers to effective performance
management
Managing and Measuring Performance in Public and Nonprofit
Organizations identifies common methodological and managerial
problems that often confront managers in developing performance
measurement systems, and presents a number of targeted strategies
for the successful implementation of such systems in public and
nonprofit organizations. This must-have resource will help leaders
reach their organizational goals and objectives.
Auteur
THEODORE H. POISTER is professor of public administration in the Andrew Young School of Policy Studies at Georgia State University.
MARIA P. ARISTIGUETA is the Charles P. Messick Professor and director of the School of Public Policy and Administration at the University of Delaware. JEREMY L. HALL is associate professor at the School of Public Affairs and Administration, Rutgers University-Newark.
Résumé
New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more.
The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively.
Contenu
Preface
Acknowledgments
Part 1: Introduction to Performance Management
Introduction to Performance Management and
Measurement
Developing Useful Performance Management
Systems
Part 2: The Performance Management Process
Developing a Performance
Framework
Targeting Results: Clarifying Goals and Objectives
Defining Performance Indicators
Reporting Performance
Data
Analyzing Performance
Information
Part 3: Strategic Applications of Performance Management
Principles
Using Performance Measures to Support Strategic Planning and
Management
Performance-Informed Budgeting
Managing Employees, Programs and Organizational Units
Performance Management in Grant and Contract
Programs
Improving Quality and Process
Soliciting Stakeholder Feedback
Using Comparative Measures to Benchmark
Performance
Part 4: Design and Implementation of Performance Management
Processes
The Authors
Index