Thoroughly revised and updated, the second edition of
Managing and Measuring Performance in Public and Nonprofit
Organizations is a comprehensive resource for designing and
implementing effective performance management and measurement
systems in public and nonprofit organizations. The ideas, tools,
and processes in this vital resource are designed to help
organizations develop measurement systems to support such effective
management approaches as strategic management, results-based
budgeting, performance management, process improvement, performance
contracting, and much more.

The book will help readers identify outcomes and other
performance criteria to be measured, tie measures to goals and
objectives, define and evaluate the worth of desired performance
measures, and analyze, process, report, and utilize data
effectively.

Includes significant updates that offer a more integrated
approach to performance management and measurement
Offers a detailed framework and instructions for developing and
implementing performance management systems
Shows how to apply the most effective performance management
principles
Reveals how to overcome the barriers to effective performance
management

Managing and Measuring Performance in Public and Nonprofit
Organizations identifies common methodological and managerial
problems that often confront managers in developing performance
measurement systems, and presents a number of targeted strategies
for the successful implementation of such systems in public and
nonprofit organizations. This must-have resource will help leaders
reach their organizational goals and objectives.

Auteur

THEODORE H. POISTER is professor of public administration in the Andrew Young School of Policy Studies at Georgia State University.

MARIA P. ARISTIGUETA is the Charles P. Messick Professor and director of the School of Public Policy and Administration at the University of Delaware. JEREMY L. HALL is associate professor at the School of Public Affairs and Administration, Rutgers University-Newark.

Résumé
New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more.

The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively.

Includes significant updates that offer a more integrated approach to performance management and measurement
Offers a detailed framework and instructions for developing and implementing performance management systems
Shows how to apply the most effective performance management principles
Reveals how to overcome the barriers to effective performance management
Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Contenu

Preface

Acknowledgments

Part 1: Introduction to Performance Management