Talk, Work and Institutional Order

This book takes an interdisciplinary approach to talk and its role in creating workplace practice and relationships. Analytic tools drawn from ethnography, conversation analysis, interactional sociolinguistics and discourse analysis illuminate a range of workplace discourses. The book is a key text for graduate students as well as for lecturers and and researchers across a range of disciplines: sociolinguistics, sociology, culture and communication studies, applied linguistics.

Contenu
Frontmatter -- Contents -- Introduction -- The dynamics of interactional and institutional orders in work-related settings -- Section 1: Medical practices and health care delivery -- Introduction: Discursive hybridity in medical work -- Medical discourse evidentiality and the construction of professional responsibility -- Appropriation of voice and presentation of self as a fellow physician: Aspects of a discourse of apprenticeship in medicine -- Local identities and institutional practices: Constructing the record of professional collaboration -- The interaction of cognitive and cultural models in health care delivery -- Section 2: Mediation, management and social care -- Introduction: Negotiating and legitimating roles and identities -- Reconfirming normality: The constitution of reassurance in talks between midwives and expectant mothers -- Professional neutralism in family mediation -- The legitimation of the client and the profession: Identities and roles in social work discourse -- Industrial instability and the discourse of enterprise bargaining -- Constructing professional identity: "Doing power" in policy units -- Section 3: Methodological debates -- Introduction: Revisiting different analytic frameworks -- Warriors or collaborators: Reworking methodological controversies in the study of institutional interaction -- "Text" and "con-text": Talk bias in studies of health care work -- On interactional sociolinguistic method -- Hybridity in gatekeeping discourse: Issues of practical relevance for the researcher -- Backmatter