The SPEED of Trust

From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust-and the speed at which it is established with clients, employees and constituents-is the essential ingredient for any high-performance, successful organization. For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship-from the most personal to the broadest, most indirect interaction-and how to establish trust immediately so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes so often deployed in lieu of actual trust.

Auteur

Stephen M.R. Covey with Rebecca R. Merrill

Contenu

FOREWORD by Dr. Stephen R. Covey THE ONE THING THAT CHANGES EVERYTHING*How trust affects the trajectory and outcome of our lives -- both personally and professionally -- and what we can do to change it.Nothing Is as Fast as the Speed of Trust You Can Do Something About This! *THE FIRST WAVE -- SELF TRUST THE PRINCIPLE OF CREDIBILITY *Beyond "ethics": Why personal credibility is the foundation of all trust and how to create it.The 4 Cores of Credibility Core 1 -- Integrity Are You Congruent?Core 2 -- Intent What's Your Agenda?Core 3 -- Capabilities Are You Relevant?Core 4 -- Results What's Your Track Record?*THE SECOND WAVE -- RELATIONSHIP TRUST THE PRINCIPLE OF BEHAVIOR How to behave yourself out of problems you've behaved yourself into.The 13 Behaviors Behavior #1: Talk Straight Behavior #2: Demonstrate Respect Behavior #3: Create Transparency Behavior #4: Right Wrongs Behavior #5: Show Loyalty Behavior #6: Deliver Results Behavior #7: Get Better Behavior #8: Confront Reality Behavior #9: Clarify Expectations Behavior #10: Practice Accountability Behavior #11: Listen First Behavior #12: Keep Commitments Behavior #13: Extend Trust Creating an Action Plan **THE THIRD, FOURTH, AND FIFTH WAVES -- STAKEHOLDER TRUST How to increase speed, lower cost, and maximize the influence of your organization.The Third Wave -- Organizational Trust The Principle of AlignmentThe Fourth Wave -- Market Trust The Principle of ReputationThe Fifth Wave -- Societal Trust The Principle of Contribution**INSPIRING TRUST How to extend "Smart Trust," restore trust, and take the exponential leap of faith that makes all the difference . . . and why not extending trust is the greatest risk of all.Extending "Smart Trust" Restoring Trust When It Has Been Lost A Propensity to Trust **NOTES AND REFERENCES INDEX