The Employee Advantage

"Move over, customer centricity. This book highlights that no company can afford to put employees second. With robust evidence and rich cases, Meier explains why leaders who fail to care about people do so at their own peril." ―Adam Grant, #1 New York Times-bestselling author of Think Again In an ever-shifting work landscape, leaders can no longer ignore their most overlooked stakeholders-their employees. In The Employee Advantage, behavioral economist Stephan Meier explains why organizations must value their employees as much as-if not more than-their customers: those that pivot toward an employee-centric model will be more profitable, innovative, and appealing to top talent. The good news? You don't need to start from scratch. The customer-centric tools that give you a competitive advantage can be repurposed to focus on employees. Through case studies of Fortune 500 companies like Costco, DHL, and Best Buy as well as smaller organizations, you will learn:

• Why employees care about more than just money when it comes to their jobs-the same way customers care about more than just price
• What two mindset shifts are essential to becoming an employee-centric workplace

• How improving your employee experience will benefit your business and your bottom line The future of work is human-centric. The companies that win in the marketplace will be those with the best employees. To get and stay ahead, businesses must embrace the employee advantage.

Auteur

Stephan Meier is the James P. Gorman Professor of Business Strategy and the Chair of the Management Division at Columbia Business School. He is an award-winning teacher at Columbia, and every year hundreds of students learn from him about the "human side" of strategy in Columbia's MBA and executive education programs. Previously, Meier worked as the first senior economist at the Center for Behavioral Economics and Decision-Making at the Federal Reserve Bank. He lives in New York City.