DHL

DHL: From Startup to Global Upstart is the story of a startup that became the first worldwide logistics service organization, fighting regulation, trade restrictions, customs, and many other technical issues to develop processes that have stood the test of time to become the accepted norm in delivery throughout the world. It is a story of using "soft powers," persuasion, and ingenuity, working with, and around, emerging technologies to eliminate barriers to success. This book provides an extraordinary look into how a little startup with grit and perseverance succeeded in the face of overwhelming odds and revolutionized many of what are now accepted transportation and supply chain practices.

Po Chung, DHL International co-founder, and Roger Bowie, former DHL Worldwide Services Director, discuss how DHL paved the way for one day international package delivery and how they have maintained their global leadership position against powerful American titans.

Auteur

Po Chung is Co-founder of DHL International and the Chairman of The Hong Kong Institute of Service Leadership & Management. Mr. Chung was born in Macao. He graduated from St. Stephen's College, Stanley in 1963. He obtained a degree in fisheries management from California State University at Humboldt in 1968 and 13 years later he attended the Stanford Executive Program at Stanford University in 1981. He obtained a Master of Fine Art from Royal Melbourne Institute of Technology University in 2005.

Roger Bowie is former Global Services Director, DHL Express.

Résumé

DHL: From Startup to Global Upstart is the story of a startup that became the first worldwide logistics service organization, fighting regulation, trade restrictions, customs, and many other technical issues to develop processes that have stood the test of time to become the accepted norm in delivery throughout the world. It is a story of using "soft powers," persuasion, and ingenuity, working with, and around, emerging technologies to eliminate barriers to success. This book provides an extraordinary look into how a little startup with grit and perseverance succeeded in the face of overwhelming odds and revolutionized many of what are now accepted transportation and supply chain practices.

Po Chung, DHL International co-founder, and Roger Bowie, former DHL Worldwide Services Director, discuss how DHL paved the way for one day international package delivery and how they have maintained their global leadership position against powerful American titans.

Contenu
Chapter 1: Born Global | 1

The Little Company Which was Seen as Illegal in Every Country | 1

Chapter 2: The 70s | 5

Chapter 3: The Start-up Years | 9

Chapter 4: The Start-up Years: Business Innovation | 13

Door to Door, Desk to Desk | 13

Just Like Taking It There Yourself | 14

Still Expensive, However, for a Start-Up ... | 15

... and Increasingly Complex | 16

So, Try and Keep It Simple | 17

So Simple, Almost Too Good to Be True | 18

Proof was Needed, and So Proof was Provided | 19

With the Airlines as Friends (Albeit Fair-Weather) | 20

Chapter 5: Innovation and Its Broader Impact on Business Dynamics | 23

The Infectious Nature of Speed | 23

Size Doesn't Matter, Content Does | 24

Keeping It Dense | 25

But Keeping It Simple | 25

And Everyone Sells | 25

Service Is Not Servitude | 26

Creating a Time-Based Value Proposition | 27

Challenging Traditional Work Habits | 27

And in the Spirit of Partnership | 28

Chapter 6: Cultural Dynamics: What was Going on Here? | 29

Against All Odds | 29

Ahead of its Time | 29

It was also the People | 29

An Emerging Company Culture | 33

The Nature of the Business Helped | 33

But it Wasn't Just the Business | 34

Chapter 7: Barely LegalEarly Regulatory Battles | 35

First, What Kind Of Business Is This? | 36

Ah, You Mean You Carry Mail? | 37

And What About This Smuggling Theory? | 41

Airline Schizophrenia | 43

Okay, Understand The Challenges With Post Offices, Customs And Airlines,

But Surely You Were Doing Everything Else By The Book? | 45

Chapter 8: 1970s Vignettes and Bloopers | 47

Strange Bedfellows | 47

Caught Napping | 47

Plenty of Space, and Not So Much | 48

Strange Passengers | 48

Delivery Heroics | 48

It's Tough Being Ahead of Your Time | 49

Chapter 9: Transition | 53

Taken Off, but Not Yet Landed | 53

A Biological Phenomenon | 54

With Intuitive, Instinctive Leadership | 56

Which Attracted and Inspired | 57

Cowboys with Wing | 58

And an Ounce of Luck | 58

Underpinned by Trust | 59

A Common Language | 59

And the Rule of Common Law | 60

But it was Precarious | 60

Chapter 10: The 80s | 63

Economic and Political Turbulence | 63

Presaging Fundamental Geopolitical Change | 63

Policed by America | 64

With Asia Awakening | 64</st...