"Managing Internationalisation" explains the process of internationalising any kind of organisation from a management perspective. Based on the renowned EFQM Excellence Model, all issues with special relevance for international activities are explained and traced back to recent scientific research and good management practise. The book is meant for practitioners and students alike. For a better understanding, extensive illustrations, examples, exercises and recommendations for case studies enrich the text.

Auteur

Prof. Dr. rer. pol. Patricia A. Adam (geb. Barton) lehrt seit 2004 an der Hochschule Hannover Betriebswirtschaftslehre, insbesondere International Management. Sie war nach ihrem Abschluss der Volkswirtschaftslehre an der Universität Hamburg von 1994 bis 2004 bei der Dresdner Bank AG in Dresden, Leipzig und Frankfurt/Main u.a. im Kreditrisikomanagement, im Qualitätsmanagement, im Inhouse Consulting, im zentralen Integrationsbüro (Dresdner Bank/Allianz) und als Senior-Revisorin tätig. 2001 promovierte sie berufsbegleitend an der Universität Leipzig über das Thema "Förderung der Servicequalität von Banken durch Selbstbewertung". Frau Prof. Dr. Adam führt als Mit-Geschäftsführerin der Management Beratung Adam (MBA) GmbH international Strategieberatungen, ISO 9001-Audits und EFQM-Assessments durch.Im Rahmen ihrer Lehr- und Forschungstätigkeit beschäftigt sie sich mit allen Arten von Managementsystemen, interkultureller Kompetenz sowie besonderen Lehr- und Trainingsmethoden.

Texte du rabat
Welcome to the fascinating world of international organisations! This book will present the internationalisation process in its rich diversity and sometimes astonishing complexity, covering the subject from a top management perspective. A globally recognised holistic management model the EFQM Excellence Model and its underlying management process logic is used to define the path. Leadership awareness and competence provides the starting point for the definition of an international strategy which is implemented by globally managing the organisation's resources and capabilities especially people, partners, finances, knowledge, processes and products. Achieving sustainable results, analysing the outcomes and reviewing the strategy complete the managerial aspects of the internationalisation process. For a successful realisation, all steps have to be supported by the development of cross-cultural competence, which is treated at great length as a key issue. This book is meant for all those who seek well-founded and practical advice on how to manage the internationalization process of any kind of organisation. It is therefore relevant for practitioners and students alike. For a better understanding, more than 180 illustrations, extensive examples, exercises and recommendations for case studies enrich the text.

Résumé
Managing Internationalisation explains the process of internationalising any kind of organisation from a management perspective. Based on the renowned EFQM Excellence Model, all issues with special relevance for international activities are explained and traced back to recent scientific research and good management practise. The book is meant for practitioners and students alike. For a better understanding, extensive illustrations, examples, exercises and recommendations for case studies enrich the text.

Contenu
Preface 5 Acknowledgements 6 Table of Figures 13 1 Introduction and Overview Strategic International Management 19 1.1 Introduction 20 VIPs 26 1.2 The Use of Holistic Management Models 27 VIPs 29 1.3 The Approach of the EFQM Excellence Model 30 VIPs 38 1.4 Process Model Managing Internationalisation 38 1.5 Citations & Notes 39 2 Key Issue: Developing Cross-Cultural Competence 41 2.1 The Importance of Intercultural Understanding for International Business Issues 42 2.2 Hofstede's Framework: Cultures and Organisations 44 VIPs 45 VIPs 59 2.3 The Dilemma Approach of Trompenaars & Hampden-Turner 60 2.3.1 A View of Culture Based on Dilemmas 60 VIPs 61 VIPs 71 2.4 Globe Study: More Issues Arising 71 VIPs 73 2.5 Critical Acclaim 73 2.6 Citations & Notes 77 3 Leading the Internationalisation Process 81 3.1 Good Leadership 82 VIPs 88 3.2 Developing the Mission, Vision, Values and Ethics 89 VIPs 92 VIPs 96 VIPs 101 3.3 Driving Performance and Engaging with External Stakeholders 101 3.4 Reinforcing a Culture of Excellence 102 3.4.1 Developing an Excellent Organisational Culture 102 3.4.2 Promoting and Encouraging Diversity 104 VIPs 107 3.5 Managing Change 107 VIPs 111 3.6 Citations & Notes 111 4 Defining and Delivering an International Strategy 115 4.1 Strategy and the Strategy Management Process 116 4.2 Scanning the Environment 118 VIPs 128 4.3 Analysing Internal Performance 129 VIPs 135 4.4 Developing the Strategy 136 VIPs 145 4.5 Communicating and Implementing the Strategy 146 4.6 Citations & Notes 147 5 Deploying Strategy through People 151 5.1 International Human Resource Management 152 5.2 Supporting the Strategy through People Plans 154 VIPs 156 VIPs 162 VIPs 167 5.3 Developing People and Their Performance 167 VIPs 170 VIPs 177 VIPs 184 5.4 Communicating Effectively 185 VIPs 189 5.5 Recognising People 189 VIPs 193 Citations & Notes 194 6 Managing International Partners and Resources 197 6.1 A Broad View on Resources: EFQM Criterion 4 198 6.2 Establishing International Partnerships for Mutual Benefit 199 VIPs 202 VIPs 212 6.3 Managing Finance and Governance Processes 213 VIPs 218 VIPs 225 VIPs 230 6.4 Managing Knowledge and Information 230 VIPs 236 6.5 Citations & Notes 239 7 Managing Processes and Products Globally 243 VIPs 250 7.3 Managing Products and Services Based on ISO 9001 251 VIPs 254 VIPs 261 12 Table of Contents 7.4 Citations & Notes 264 8 Achieving and Monitoring Balanced Results 267 8.1 EFQM Results Criteria 268 8.2 Introducing the Balanced Scorecard Concept 272 VIPs 275 8.3 Monitoring Achievements by Designing Meaningful Dashboards 275 VIPs 279 8.4 Citations & Notes 279 9 Assessing the Organisation's Management Model 281 9.1 Establishing Strategy Reviews for Continuous Improvement 282 VIPs 284 9.2 Implementing Self-Assessments 284 VIPs 288 9.2.2 Conducting a Simulated Award Assessment 289 VIPs 294 9.3 Achieving External Recognition and Winning Excellence Awards 295 VIPs 298 9.4 Citations & Notes 298 References 301 List of Abbreviations 323 Glossary 329 Index 359