Organizational Change, Evolution, Structuring and Awareness

This final report on the Esprit project ORCHESTRA deals with the design and development of an advanced groupware environment. It provides a global perspective on the project from the technical, research and development, and marketing points of view.

Contenu

1. Introduction.- 2. Rationale and Birth of the Orchestra Project.- 2.1 A Conceptual Framework.- 2.2 The Objectives of Orchestra.- 2.3 A Bit of History.- 2.3.1 The Initial Consortium and Proposal.- 2.3.2 Proposal Revision and Final Configuration.- 3. Functionality of the Orchestra Environment.- 3.1 Organizational Analysis.- 3.1.1 Analysis Methodology and Information Gathering.- 3.1.2 Computer-Based Modeling.- 3.2 Office and Workflow Platform.- 3.2.1 The Orchestra User Environment.- 3.2.2 Workflow.- 3.2.3 Security in Orchestra.- 3.2.4 Global Information System.- 3.3 Communication.- 3.3.1 Enhanced Messaging.- 3.3.2 Contextual Communication Services.- 3.4 Decision and Group Interaction.- 3.4.1 Management & Executive Information Systems in Orchestra.- 3.4.2 Interactive Negotiation Tools.- 4. Architectural Issues in Orchestra.- 4.1 Logical Architecture.- 4.2 Specific Architectural Configurations.- 4.2.1 Document Archive Architecture.- 4.2.2 Document Generator Architecture.- 4.2.3 Workflow Engine Architecture.- 4.2.4 Security Architecture.- 4.2.5 Global Information System Architecture.- 4.2.6 MAPI Integration.- 4.2.7 Contextual Communication Architecture.- 4.2.8 MEIS Plug Architecture.- 4.2.9 Interactive Negotiation Tools Architecture.- 4.3 Mechanisms for Modularity.- 4.3.1 Secure and Remote Archive API.- 4.3.2 Orchestra/Elenix 3.0 Document Generator API.- 4.3.3 Orchestra Workflow API - EWA (VI.00, Jul/96).- 4.3.4 Orchestra/Elenix 3.0 Mail Api - ESMA (V2.00, Jun/96).- 5. Technical Information on Components and Prototypes.- 5.1 Taskon/OORAM Technical Data.- 5.1.1 Hardware and Operating Systems.- 5.1.2 Version/Date.- 5.1.3 Language.- 5.1.4 Training.- 5.2 Orchestra/ELENIX Multimedia 3.0.- 5.3 Information Systems Integration.- 5.4 Contextual Communication.- 5.5 Management & Executive Information Systems.- 5.5.1 TASKON/Integrator Technical Information.- 5.6 Interactive Negotiation Tools.- 5.6.1 Prototype System Configuration.- 6. The Pilot Sites.- 6.1 EDP.- 6.1.1 From the Generic Analysis.- 6.1.2 Fundamental Characteristics.- 6.1.3 Activities Carried out in the Pilot.- 6.2 Comunicações Nacionais.- 6.2.1 From the Generic Analysis.- 6.2.2 Fundamental Characteristics.- 6.2.3 Activities Carried out in the Pilot.- 6.3 CONUC/UITESA.- 6.3.1 From the Generic Analysis.- 6.3.2 Fundamental Characteristics.- 6.3.3 Activities Carried out in the Pilot.- 6.4 BEST.- 6.4.1 Activities Carried out in the Pilot.- 7. Market and Exploitation.- 7.1 The Market for Orchestra.- 7.2 Products and Services Definition.- 7.3 Direct Exploitation by Industrial Partners.- 8. The Orchestra Partners.- 8.1 INESC.- 8.2 Software AG.- 8.3 SMD Informatica.- 8.4 NOVABASE.- 8.5 TASKON.- 8.6 EDP.- 8.7 EDINFOR.- 8.8 Comunicações Nacionais.- 8.9 UITESA.- 8.10 ISCTE.- 8.11 LISLE.- 8.12 UPM.- 9. Dissemination of Results.- 9.1 Dissemination in the Industrial Forum.- 9.2 Dissemination in the R&D.- 10. Conclusion.- 10.1 Project Resources, Management, and Operation.- 10.2 Contributions and Open Directions.- 10.2.1 Workflow Modeling.- 10.2.2 Legacy Systems Integration.- 10.2.3 Agent Mediated Communication.- 10.2.4 Augmentation of Work Processes.- 11. References.- Appendix A - List of Actual (Available) Deliverables.- Appendix B - Addresses and Contact Points.- Appendix C - Internal Survey - Questionnaires and Results.