Discover the key to digital transformation success in this comprehensive guide. In today's rapidly advancing technological landscape, companies are promised innovative business models, enhanced customer experiences, and productivity improvements through digital initiatives. However, it's disheartening that 70% of these endeavors fail to meet their goals, resulting in lost investments and frustrated stakeholders. The root cause of these failures often lies in the lack of alignment across organizations. Achieving alignment is crucial, encompassing both vertical alignment - which involves aligning goals from the CEO down to even low-level single contributors - and horizontal alignment - which enables seamless collaboration across functional areas. To address this challenge, Digital Transformation Success introduces Process Inventory, a powerful framework that not only establishes a common language but also aligns resources throughout the organization, driving a new level of operating efficiency and agility necessary to thrive in this digital era.

This book delves beyond guiding principles, providing you with detailed methods, modeling techniques, operating models, and real-world case studies. By leveraging the Process Inventory framework, your organization can enhance existing disciplines like Change Management, Risk Management, and Operational Excellence, enabling effective digital technology design and propelling you into the forefront of the digital age.

Auteur

Michael Schank is a Founder and Managing Director of Process Inventory Advisors LLC. He has over 25 years of experience in the Financial Services industry, mainly as a management consultant advising clients on a range of topics, including technology, process, risk, and large-scale business and digital transformations. He has also held leadership roles with prominent banks.

After earning a B.S degree in Operations Management and Information Systems at Northern Illinois University, he spent 13 years of his career at Accenture, focusing on technology and system integration programs. After a technology leadership role at Bank of America, he joined EY and shifted his focus to developing and applying process-driven frameworks to a large range of his financial services clients' transformation challenges. At EY, he established the first US Financial Services Process Excellence practice and has personally driven over $100 million in Process Excellence related services andled delivery teams on many large and complex transformation programs. He subsequently joined Citi as the Head of Process Excellence for the US Personal Bank and instituted the Process Inventory framework as part of the program they set up in response to their 2020 Consent Order.

Michael's new book, "Digital Transformation Success," details how the Process Inventory framework that he developed and perfected can help organizations achieve alignment, which is critical for success in their Digital Transformation and Operational Excellence programs.

Beyond his professional achievements, Michael loves spending time with his teenage children and is an avid reader, runner, and traveler.