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Nowadays, letters, reports and emails are vital components of
business practice. Communication is increasingly global, but
it's not any easier to understand or contribute to for
non-fluent English speakers. There is increasing pressure to be
able to produce effective documents for a business environment but
little help out there to do so efficiently, resulting in wasted
time and uncomfortable business communication.
This book provides a wealth of practical information for any
person who aims to produce short, effective documents within the
work environment. It offers sensible, valuable and helpful rules
for producing effective short reports, memos, letters and e-mails
that are clear, concise and easy to read for the busy manager or
supervisor working in the demanding setting of modern industry or
commerce.
But it goes further: not only are rules provided for the
inexperienced business writer, but models are proposed which
provide solutions for a whole host of business situations -
providing help, support and encouragement for the many thousands of
business writers who need to feel confident in their writing.
Auteur
Khaled Mohamed Al Maskari is an award-winning business author and Director of Human Resources at Tourism Development & Investment Company (TDIC), Abu Dhabi. Khaled also provides consultancy support and training in business communications and organizational development.
Résumé
Nowadays, letters, reports and emails are vital components of business practice. Communication is increasingly global, but it's not any easier to understand or contribute to for non-fluent English speakers. There is increasing pressure to be able to produce effective documents for a business environment but little help out there to do so efficiently, resulting in wasted time and uncomfortable business communication.
This book provides a wealth of practical information for any person who aims to produce short, effective documents within the work environment. It offers sensible, valuable and helpful rules for producing effective short reports, memos, letters and e-mails that are clear, concise and easy to read for the busy manager or supervisor working in the demanding setting of modern industry or commerce.
But it goes further: not only are rules provided for the inexperienced business writer, but models are proposed which provide solutions for a whole host of business situations providing help, support and encouragement for the many thousands of business writers who need to feel confident in their writing.
Contenu
About the Author vi
Foreword by Dr. Clarence Emslie viii
Preface by Michael Doherty x
Introduction xii
What Does this Book Cover? xiv
Chapter 1 Business Writing Style 1
Keep your purpose, readers and content in mind 4
Keep your sentences short 5
Use positive language 7
Use linking words 9
Use simple, familiar words 13
Use the passive voice for specific reasons 18
Use bullet points and numbered lists correctly 20
Use tables and charts effectively 23
Use impersonal style when expressing opinions 29
Avoid outdated expressions 30
Avoid repetition 33
Avoid turning verbs into nouns 34
Chapter 2 Business Memos 37
Heading 40
Purpose 40
Body 41
Conclusion 42
Closing 42
Carbon copy CC 43
Common types of memos 45
To inform 45
To request 46
To instruct 47
To recommend 48
To respond 49
To complain 50
To remind 51
To show appreciation 52
Chapter 3 Business E-mails 55
Write a clear subject line 58
Use the cc button 60
Use the Out of Office Assistant 61
Use attachments for long documents 62
Keep your message short 63
Don't use e-mail for immediate action 63
Use spell check 64
Use courteous language 65
Provide an action statement when necessary 66
Identify yourself clearly 67
Do not overuse abbreviations 68
Do not use all capitals when typing 69
Chapter 4 Common Writing Errors 73
Chapter 5 Useful Business Phrases 97
Referring to a previous communication 100
Requests 102
Referring to a negative issue 103
Enclosing documents 105
Condolences 106
Congratulations 107
Apologies 109
Recommendations 111
Closing phrases 112
Chapter 6 Avoid Confusing Words 117
Chapter 7 Personal Business Documents 123
Employee request 126
Congratulations 138
Appreciation 139
References 145
Acknowledgements 148
Index 149