Operational Excellence

Provides the foundation and tools that are essential for an enterprise to bring Operational Excellence into their organizational culture; gain maximum results, benefits and value

• Strategies for and implementing details for enterprises at all levels of maturity from those with programs in place to those looking to improve safety, health, environment performance as well as the efficiency and effectiveness of their operations

• Includes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization

• Defines program objectives; develops improvement strategies; identifies and prioritizes improvement opportunities; implements improvement plans; monitors, continuously improves and sustains results

• Applicable to a broad variety of operating enterprises, academic institutions and third party implementing organizations

Auteur
John Mitchell has held a wide range of executive, managerial and technical positions over the course of his 40 year professional career. He has been a strong, visible advocate for the development and implementation of business, technical, and operating strategies for Operational Excellence, Physical Asset Management, Reliability and Maintenance improvement. He has delivered numerous presentations and workshops throughout the world stressing the necessity, financial and business benefits of optimizing organizational culture and work processes. In semi retirement he provides mentoring and coaching for organizations committed to improving the effectiveness and productivity of their operations.

Contenu

Biography of John S. Mitchell xv

Preface Journey to Operational Excellence xvii

Acknowledgments xxi

Introduction 1

1 Operational ExcellenceThe Imperative 7

Definition of Operational Excellence 7

Definitions from Leading Global Enterprises 8

A Simpler Definition for Operational Excellence 9

Operational Excellence Embraces Everyone in an Enterprise 9

Operational Excellence Improves Efficiency 10

Efficiency and Effectiveness 10

A Familiar Program 11

Description 12

The Journey 13

Roadmap to Operational Excellence 14

Reliability 14

Risk 15

Changes in the Business/Mission Environment 15

Conventional Operations Management 16

Maintenance Within an Operating Enterprise 17

Managing Improvement Initiatives 17

The Solution 19

Leadership 20

Working Level Improvement Action Teams 20

Operational Excellence Improvement Initiatives 21

Sustainability 22

Effectiveness and Value Throughout the Enterprise 22

The Operational Excellence Initiative 23

Operating Performance Excellence 24

Asset Performance Excellence 24

SuccessGreater Than the Sum of the Parts 25

Essentials for Success 25

Application 26

What You Should Take Away 26

2 Application of Operational Excellence 29

Process Characteristics 29

Operating/Market Environment 31

Enterprise Strategy 32

Strategic and Tactical Endeavors 33

Growth Strategy 34

Effectiveness 34

Changes in the Operating Environment 34

Value 35

Journey into the Future 36

What You Should Take Away 39

3 Foundation Principles 41

Operational ExcellenceA Program Equivalent to Safety 41

Use of Proven Practices 42

Scope of Operational Excellence 43

Financial Considerations 44

Driven by Business/Mission Results 45

Foundation Principles 47

Principles of Operational Excellence 47

Six D's of Operational Excellence 47

Eight Elements of the Operational Excellence Program 48

Results 49

Leadership 49

Requirements 50

Program Definition 50

Supporting Practices and Procedures 50

Working Culture 51

Information Management 51

Follow-Up 52

Implementing the Operational Excellence Program 52

Benefits of Operational Excellence 52

Improved SHE/EHS Performance 52

Reduced Risk 53

Improved Production/Mission Operational Effectiveness 53

Improved Reliability 54

Greater PredictabilityReduced Variation 54

Improved Capital Effectiveness 54

What You Should Take Away 54

4 The Operational Excellence ProgramOverview 57

Initiation 57

The Value Principle 59

Use of Proven Practices Processes and Technology 61

Operational Excellence Program 63

Improvement Processes 64

The Operational Excellence DIPICI Process 65

Implementing Sequence 66

Program Elements 67

Essentials for Success 67

Results 67

Leadership 68

Requirements 68

Program Definition 68

Practices and Procedures 69

Working Culture 72

Information Management 74

Follow-Up 74

Implementation 75

Where and How to Begin? 77

Considerations for Commencing with a Pilot 79

Third Party Facilitation Assistance 79

What You Should Take Away 80

5 Business and Financial Elements 81

Connection to Business Results 81

Performance Measures 82

The Opportunity 83 &lt...