Technical Communication, Global Edition

For courses in Technical Communication.

Complete coverage for any course in technical communication,business communication, or professional writing

Today's workplace requires writing emails, memos, letters, and informalreports, as well as more complex communications such as formal reports,proposals, web pages, and presentations. Technical Communication, 15thEdition guides students to write persuasively, effectively, and withperspective on technological innovations and global communications.

Lannon and Gurak incorporate the interpersonal, logical, ethical,and cultural demands of different forms of workplace communications, andencourage the development of skills students will need to navigate theseconsiderations. Building on research and writing skills, the authors preparestudents for technical writing in any field. The 15th Edition incorporatesthe latest innovations in workplace communication and today's technologicallysophisticated, diverse, and global workforce, while retaining and expandingupon the features that have made it a best-seller in technical communication.

Contenu

I. COMMUNICATING IN THE WORKPLACE

1. Introduction to Technical Communication

2. Meeting the Needs of Specific Audiences

3. Persuading Your Audience

4. Weighing the Ethical Issues

5. Teamwork and Global Considerations

6. An Overview of the Technical Writing Process

II. THE RESEARCH PROCESS

7. Thinking Critically about the Research Process

8. Evaluating and Interpreting Information

9. Summarizing Research Findings and Other Information

III. ORGANIZATION, STYLE, AND VISUAL DESIGN

10. Organizing for Readers

11. Editing for a Professional Style and Tone

12. Designing Visual Information

13. Designing Pages and Documents

IV. SPECIFIC DOCUMENTS AND APPLICATIONS

14. Email

15. Workplace Memos and Letters

16. Résumés and Other Job-Search Materials

17. Technical Definitions

18. Technical Descriptions, Specifications, and MarketingMaterials

19. Instructions and Procedures

20. Informal Reports

21. Formal Analytical Reports

22. Proposals

23. Oral Presentations and Video Conferencing

24. Blogs, Wikis, and Web Pages

25. Social Media

V. RESOURCES FOR TECHNICAL WRITERS

Appendix A: A Quick Guide to Documentation

Appendix B: A Quick Guide to Grammar, Usage, andMechanics

Works Cited

Index