The Essentials of Managing Quality for Projects and Programmes

The Essentials of Managing Quality for Projects and Programmes is an indispensable, applied guide to quality management. It dispenses with the jargon and theory of quality and gets straight to the practical requirements for managing quality in a project or programme environment.It provides ground level techniques, explains the various testing methods for quality and shows how project teams can measure and control quality and how communication within and outside a project can be managed to dispel rumours and misunderstandings. It is a guide to help readers define quality and offers insightful ways for capturing, setting and communicating stakeholder expectations

Auteur

John Bartlett is an author with deep business experience of directing change through projects and programmes. He is a Fellow of the Association for Project Management and has written widely on the subject, including three books, on risk management, programme management and quality management.

Résumé
This indispensable handbook details the practical steps that can lead to success in programme management. Accelerating change has demanded that companies and organisations use programme management methods and techniques to effect it. John Bartlett provides the benefit of his deep involvement in managing large-scale change, where his advice and guidance have proved successful for both the private and public sectors of commerce and industry.The book is compatible with several existing frameworks, not least the UK government's Managing Successful Programmes approach. It is arranged without cumbersome theory but presents just the essentials needed for good practice. The Essentials of Managing Programmes is recommended reading in many universities and the Association for Project Management.Pick up and use this concise, intensely practical guide to develop a shared understanding, shared language and shared purpose in all your programmes; across project managers, sponsors, programme board members and all those involved in or affected by organizational transformation.

Contenu

Acknowledgements

Foreword

Preface

Navigation

1. Introduction

2. Quality definition

3.Setting expectations

4.Quality roles

5.Planning for quality

6.Controlling quality

7. Quality assurance

8. Testing for quality

9. Quality at implementation

10. Glossary

11. Bibliography

12. Appendix A - Construction of a paper cat

13. Appendix B - Completed Quality Plan Example

14. Appendix C - Sample documentation standard

15. Index