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The definitive guide to running productive meetings
Facilitating With Ease! has become the go-to handbook for those who lead meetings, training, and other business gatherings. Packed with information, effective practices, and invaluable advice, this book is the comprehensive handbook for anyone who believes meetings should be productive, relevant, and as short as possible. Dozens of exercises, surveys, and checklists will help transform anyone into a skilled facilitator, and clear, actionable guidance makes implementation a breeze. This new fourth edition includes a new chapter on questioning, plus new material surrounding diversity, globalization, technology, feedback, distance teams, difficult executives, diverse locations, personal growth, meeting management, and much more. With in-depth, expert guidance from planning to closing, this book provides facilitators with an invaluable resource for learning or training.
Before you run another meeting, discover the practices, processes, and techniques that turn you from a referee to an effective facilitator. This book provides a wealth of tools and insights that you can put into action today.
Run productive meetings that get real results
Keep discussions on track and facilitate the exchange of ideas
Resolve conflict and deal with difficult individuals
Train leaders and others to facilitate effectively
Poorly-run meetings are an interruption in the day, and accomplish little other than putting everyone behind in their "real" work. On the other hand, a meeting run by an effective facilitator makes everyone's job easier; decisions get made, strategies are improved, answers are given, and new ideas bubble to the surface. A productive meeting makes everyone happy, and results in real benefits that spread throughout the organization. Facilitating With Ease! is the skill-building guide to running great meetings with confidence and results.
Auteur
Ingrid Bens (Sarasota, FL) is a consultant and trainer whose special areas of expertise are facilitation skills, team building, conflict management, employee and organizational change. She has more than twenty-five years of experience as a workshop leader and organization development consultant. The workshops she currently conducts address core facilitation skills, advanced facilitation skills, and facilitative leadership strategies. Bens is the founder of both Participative Dynamics, a consulting firm located in Sarasota, Florida, and Facilitation Tutor, an on-line learning portal. She is author of 4 Jossey-Bass books and one Pfeiffer assessment.
Résumé
The definitive guide to running productive meetings
Facilitating With Ease! has become the go-to handbook for those who lead meetings, training, and other business gatherings. Packed with information, effective practices, and invaluable advice, this book is the comprehensive handbook for anyone who believes meetings should be productive, relevant, and as short as possible. Dozens of exercises, surveys, and checklists will help transform anyone into a skilled facilitator, and clear, actionable guidance makes implementation a breeze. This new fourth edition includes a new chapter on questioning, plus new material surrounding diversity, globalization, technology, feedback, distance teams, difficult executives, diverse locations, personal growth, meeting management, and much more. With in-depth, expert guidance from planning to closing, this book provides facilitators with an invaluable resource for learning or training.
Before you run another meeting, discover the practices, processes, and techniques that turn you from a referee to an effective facilitator. This book provides a wealth of tools and insights that you can put into action today.
Resolve conflict and deal with difficult individuals
Train leaders and others to facilitate effectively
Poorly-run meetings are an interruption in the day, and accomplish little other than putting everyone behind in their real work. On the other hand, a meeting run by an effective facilitator makes everyone's job easier; decisions get made, strategies are improved, answers are given, and new ideas bubble to the surface. A productive meeting makes everyone happy, and results in real benefits that spread throughout the organization. Facilitating With Ease! is the skill-building guide to running great meetings with confidence and results.
Contenu
Introduction xiii
Chapter OneUnderstanding Facilitation 1
What Is Facilitation? 1
What Does a Facilitator Do? 2
What Do Facilitators Believe? 2
What Are Typical Facilitator Assignments? 3
Differentiating Between Process and Content 4
Facilitation Tools 5
Core Practices Overview 5
What Does Neutral Mean? 7
Learn to Say Okay 9
When to Say We 9
How Assertive Can a Facilitator Be? 10
The Language of Facilitation 11
Conversation Structures 12
Starting a Facilitation 13
During a Facilitation 15
Ending a Facilitation 16
Effective Note Taking 18
The Rules of Wording 19
Managing the Flip Chart 20
Facilitator Behaviors and Strategies 23
Core Practices Observation Sheet 26
Process Flow Observation Sheet 27
Facilitation Skill Levels 28
Facilitation Skills Self-Assessment 29
Chapter TwoEffective Questioning 33
The Principles of Effective Questioning 33
Question Types 34
Questioning Formats 34
The Importance of Follow-On Questions 36
Asking Sensitive Questions 36
The Question Bank 37
Chapter ThreeFacilitation Stages 45
Assessment and Design 45
Feedback and Refinement 46
Final Preparation 47
Starting a Facilitation 50
During a Facilitation 51
Ending a Facilitation 52
Following Up on a Facilitation 53
Seeking Feedback on Your Facilitation 53
Chapter FourWho Can Facilitate 55
When to Use an Internal Facilitator 55
When to Use an External Facilitator 56
When Leaders Facilitate 57
Facilitation Strategies for Leaders 57
Best and Worst Facilitation Practices for Leaders 62
Facilitation As a Leadership Style 62
Additional Role Challenges 64
Chapter FiveKnowing Your Participants 69
Conducting an Assessment 69
Group Assessment Survey 71
Comparing Groups to Teams 73
Understanding Team Stages 76
FormingThe Honeymoon Stage 76
StormingThe Potential Death of the Team 78
NormingThe Turning Point 83
PerformingThe Ultimate Team Growth Stage 84
AdjourningThe Final Stage 85
Facilitation Strategies Chart 86
Team Effectiveness Survey 88
Chapter SixCreating Participation 91
Creating the Conditions for Full Participation 92
Removing the Blocks to Participation 92
High-Participation Techniques 100
Group Participation Survey 102
Encouraging Effective Meeting Behaviors 103
Group Behaviors Handout 104
Observing Group Behaviors in Action 105
Peer Review Instructions 106
Peer Review Worksheet 107
Chapter SevenEffective Decision Making 109
Know the Four Types of Conversations 110
The Four Levels of Empowerment 111
Clarifying the Four Empowerment Levels 112
Shifting Decision-Making Paradigms 115
The Decision-Making Options 116
Decision Options Chart 120
The Divergence/Convergence Model 121
The Importance of Building Consensus 122
Effective Decision-Making Behaviors 125
Symptoms, Causes, and Cures of Poor Decisions 126
Decision Effectiveness Survey 128
Chapter EightFacilitating Conflict 129
Comparing Arguments and Debates 129
Steps in Managing Conflict 131
The Five Conflict Options: Pros and Cons 134
Conflict Management Norms 137
Giving and Receiving Feedback 138
Making Interventions 142 Wording an Intervention 143</p&g...