Information Systems: People, Organizations, Institutions, and Technologies

The ItAIS (http://www.itais.org) is the Italian chapter of the Association for Information Systems (AIS: http://www.aisnet.org) which brings together both individual and institutional members. The Italian chapter has been established in 2003, and since then, it has promoted the exchange of ideas, experiences and knowledge among academics and professionals in Italy, devoted to the development, management, organization and use of Information Systems. The contents of this book are based on a selection of the best papers presented at the Annual Conference of the ItAIS, that has been held in Paris, in December 2008. The book adopts an interdisciplinary approach, recognizing the need to harness a number of different disciplines in both the theory and the practice of information systems. The work here presented is comprehensive and up-to-date in this subject. The contributions to this volume aim to disseminate academic knowledge and might be particularly relevant to practitioners in the field.

Résumé
1 2 D. Avison andS. Conger Wewerehonoredtobeaskedtoopenthe5thConferenceoftheItalianChapterof theAssociationforInformationSystems(ItAIS)inPariswhichtookplaceovertwo daysinDecember2008. Thegoalofthechapteristopromotetheexchangeof ideas,experiences,andknowledgeamongscholarsandprofessionalsengagedin thedevelopment,management,anduseofinformationandcommunicationss- temsandtechnology. Thisconferencewasoneofaround30conferences,consortia andworkshopsthattookplaceimmediatelybeforetheInternationalConferencein InformationSystems(ICIS2008). AsPresidentoftheAISandtheVice-PresidentAISforChaptersandSpecial InterestGroups,wewereparticularlydelightedtoparticipateastheItalianChapter oftheAIShasprovensosuccessful. Howeverwewerenotreadyfortheexcellent attendance and outstanding presentations that are re?ected in this volume that represents the best of the conference. Further, the conference highlighted both researchandpractice. Toooften,conferencesinISdonotevidencetheimpactof research on practice. The conference chairs, Alessandro DAtri and Domenico Sacca,alongwiththeorganizingandprogramcommittees,deserveourgratitude forthesuccessoftheeventandtheexcellenceofthisvolume. TheconferencetracksthatincludedE-ServicesinPublicandPrivateSectors, Governance,MetricsandEconomicsofIT,InformationandKnowledgeMana- ment,ISDevelopmentandDesignMethodologies,ISTheoryandResearchMe- odologies,LegalandethicalaspectsofIS,NewthemesandfrontiersinISStudies, Organizational change and Impact of IT, Human Computer Interaction and the StrategicroleofIS,notonlyprovideacrosssectionofItalianresearchinISbut researchinISmoregenerally. Itiscommonthatourresearchinformsourcla- rooms,andifthisconferenceisanyevidence,ItalianITprogramsshould?ourish. ItisimportantfortheAISthatregionalandcountrygroupsarefosteredandgrow asthishelpstoensurethatthedisciplinedevelopsnewideasandisin?uencedby diverseresearchandscholarshipcontributions. TheItalianchapterisamodelfor 1 PresidentoftheAIS20082009,ESSECBusinessSchool,France,avi-son@essec. fr 2 AISVicePresidentSIGsandChapters20072010,UniversityofDallas,USA,sconger@aol. com v vi Foreword chaptersuccessandwehopetheItalianchaptercanhelpleadthewayindeveloping regionalgroupsaswell. Inexaminingthisvolume,thereadermightaskwhether thereissomethingdifferentaboutItalianresearchand,moregenerally,research fromtheMediterraneanarea(thereisafourthMediterraneanConferenceinInf- mationSystems(MCIS)inAthensinOctober2009). Thisvolumeofpapersisa goodplacetostartansweringthatquestion. Contents Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 AlessandroDAtriandDomenicoSacca PartI E-ServicesinPublicandPrivateSectors InformationTechnology,MarketingandOrganizationalFactor inCorporatee-banking:AQualitativeResearch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 DanielaPettinao TheRoleofCustomerInvolvementinLibraryE?services . . . . . . . . . . . . . . . . . . 15 AdaScupolaandHanneWesthNicolajsen TechnologyasaToolofTransformation:e-Cities andtheRuleofLaw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 JohnM. EgerandAndreaMaggipinto UserRealitiesandtheFutureofe-governmentServices . . . . . . . . . . . . . . . . . . . . 31 KonstadinosKutsikosandGerasimosKontos TheUseofWebServicesforInclusiveDecisionProcess: TowardstheEnhancementofe-Democracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 FrancescaCabiddu TheChallengesofe-governmentEvaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 MaddalenaSorrentino IntegrationofDifferentOrganizationsandStakeholders inE-servicesDesignandImplementation:theCase oftheSpiderCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 M

Contenu
Part I: E-Services in Public and Private Sectors.- Part II: Governance, Metrics and Economics of IT.- Part III: Information and Knowledge Management.- Part IV: IS Development and Design Methodologies.- Part V: IS Theory and Research Methodologies.- Part VI: Legal and Ethical Aspects of IS.- Part VII: New Themes and Frontiers in IS Studies.- Part VIII: Organizational Change and Impact of IT.- Part IX: Human Computer Interaction.- Part X: Strategic Role of IS.