Humanistic Perspectives in Hospitality and Tourism, Volume 1

This book, the first of two volumes, uses a framework of philosophical anthropology, and the concepts of humanistic leadership and humanistic management, to explore the value of work in the hospitality and tourism industry. It presents robust theoretical and practical implications for professionalism and excellence at work.

This volume addresses the hospitality professional, beginning with an exploration of the foundational literature, before moving on to discuss topics like the concept of human dignity at work, how one can find meaning within the hospitality industry, spirituality at work, philosophy in the world of work, and personal development.

These volumes will be of use to academics and practitioners in the fields of hospitality and tourism management, humanistic and transformational leadership, corporate social responsibility, human resource management, customer service, and workplace spirituality.

Kemi Ogunyemi is an Associate Professor teaching business ethics, managerial anthropology, self leadership and sustainability management at Lagos Business School, Pan-Atlantic University, Nigeria. She is also the Director of the Christopher Kolade Centre for Research in Leadership and Ethics as well as the Academic Director for the school's Senior Management Programme.

Omowumi Ogunyemi lectures in the Institute of Humanities of the Pan-Atlantic University, Lagos, Nigeria. Her research interests include interdisciplinary studies between philosophy and the practical sciences, especially psychology and neuroscience.

Ebele Okoye is the Director of Afara Leadership Centre, Lagos, Nigeria. She has extensive experience in the development sector and her research interests include NGO leadership, character growth, and virtuous cultures

Auteur

Kemi Ogunyemi is an Associate Professor teaching business ethics, managerial anthropology, self leadership and sustainability management at Lagos Business School, Pan-Atlantic University, Nigeria. She is also the Director of the Christopher Kolade Centre for Research in Leadership and Ethics as well as the Academic Director for the school's Senior Management Programme.

Omowumi Ogunyemi lectures in the Institute of Humanities of the Pan-Atlantic University, Lagos, Nigeria. Her research interests include interdisciplinary studies between philosophy and the practical sciences, especially psychology and neuroscience.

Ebele Okoye is the Director of Afara Leadership Centre, Lagos, Nigeria. She has extensive experience in the development sector and her research interests include NGO leadership, character growth, and virtuous cultures.

Contenu

Chapter 1: A holistic care paradigm: Humanistic dimensions in hospitality and tourism: Introduction of the two-volume book and explanation of the rationale behind it as well as the meaning of the key terms to be used - humanistic perspective, professionalism, person-centred, care, CSR (first reference to volume 2), highlighting its relevance and presenting the layout of the chapters to come in volume 1.

Part 1: Foundational and General Principles

Chapter 2: Anthropology for Hospitality Professionals: An Introduction: what it is; its importance, foundational concepts and principles: all forms of work as service; work as a medium for development and fulfillment; the contribution of hospitality to the common good (including the economic benefits of hospitality for the society especially tourism); external and internal goods accruing from its practices. Chapter 3: The historical development of the field: Making a home and welcoming people (guests or strangers): Hospitality and tourism as perennial and universal manifestations of the social dimension of human beings.

Chapter 4: Hospitality and Tourism in Classic Literature: Expressions of humanism down the ages in this industry. Chapter 5: Humanism in Hospitality - Leading and Managing People: What is humanism? How humanism plays out in hospitality. The humanistic leader in hospitality and tourism - the humanist vision vs. homo economicus. The humanistic hospitality manager - seeing people and not tools. Most companies have support staff like front-desk and facility staff and tour guides, who are often undervalued in society, and humanistic management demands that managers take care of such people, value them and promote their growth (personal and professional) . Explanation of how the pillars/main principles of humanism play out in / connection with hospitality and tourism practices.

Chapter 6: The faces of hospitality: the professionals in the field. Work in the home and the other spheres of life where you find hospitality professionals (hospitals, hotels, front desk at organizations, facility staff in organizations, restaurants, laundry services, tourism etc.). Some inter-relationships. The importance of domestic work as a foundation for and a forum for the practice of hospitality as well as the industry. Value of work in homes for society and its values.

Part 2: The Hospitality Professional

Chapter 7: Human dignity, How hospitality makes us more human - flourishing and helping people to flourish through hospitality practice (a reminder that hospitality as one more opportunity of service-other jobs are service too), the dignity of work stemming from the dignity of humans, How to develop the virtues: choices, practice and habits

Chapter 8: Unity of the human person: Self-understanding and the need for personal growth and self-mastery; the characteristics of a person who will have a flair for hospitality; Appealing to the integral person through hospitality: intelligence (protocols of hygiene, problem solving skills, organization skills, homegrown solutions to challenges, initiative to study ways of improving existing protocols), affectivity (smiles), food presentation (senses), etc.

Chapter 9: Hospitality and personal development 1: How to develop the required personal technical virtues - some in advance and others coming from working the field and growing in the process - good humor, creativity

Chapter 10: Hospitality and personal development 2: How to develop the required personal moral virtues for self-growth and for relating with internal and external customers; Aristotle's social virtues

Chapter 11: Finding Happiness and Meaning at Work - the Hospitality and Tourism Sector. Hospitality and spirituality. Deeper reflections: correlations with motivation and commitment

Chapter 12: Interactive session tools: Caselets for stimulating discussions

Chapter 13: Final Considerations (including reflections on the appreciation of the work of hospitality professionals) and the importance of the field for fostering human dignity and promoting human flourishing. Mention of volume 2 and its focus on social responsibility and person-centred care.