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QUALITY PLANNING AND ASSURANCE
Discover the most crucial aspects of quality systems planning critical to manufacturing and service success
In Quality Planning and Assurance: Principles, Approaches, and Methods for Product and Service Development, accomplished engineer Dr. Herman Tang delivers an incisive presentation of the principles of quality systems planning.
The book begins with an introduction to the meaning of the word "quality" before moving on to review the principles of quality strategy and policy management. The author then offers a detailed discussion of customer needs and the corresponding quality planning tasks in design phases, as well as a treatment of the design processes necessary to ensure product or service quality.
Readers will enjoy explorations of advanced topics related to proactive approaches to quality management, like failure modes and effects analysis (FMEA). They???ll discover discussions of issues like supplier quality management and the key processes associated with quality planning and execution.
The book also includes:
A thorough introduction to quality planning, including definitions, discussions of quality system, and an overview of the planning process
A comprehensive exploration of strategic planning development, including strategic management, risk management and analysis, and pull and push strategies
Practical discussions of customer-centric planning, including customer-oriented design, quality function deployment, and affective engineering
In-depth examinations of quality assurance by design, including the design review process, design verification and validation, and concurrent engineering
Perfect for senior undergraduate and graduate students in technology and management programs, Quality Planning and Assurance will also earn a place in the libraries of managers and technical specialists in a wide range of fields, including quality management.
Auteur
Herman Tang, PhD, is Associated Professor at Eastern Michigan University. He is Associate Editor and a peer reviewer for several scientific journals and was formerly Lead Engineering Specialist at Fiat Chrysler Automobiles. He has published two books on vehicle manufacturing.
Texte du rabat
Discover the most crucial aspects of quality systems planning critical to manufacturing and service success
In Quality Planning and Assurance: Principles, Approaches, and Methods for Product and Service Development, accomplished engineer Dr. Herman Tang delivers an incisive presentation of the principles of quality systems planning. The book begins with an introduction to the meaning of the word quality before moving on to review the principles of quality strategy and policy management. The author then offers a detailed discussion of customer needs and the corresponding quality planning tasks in design phases, as well as a treatment of the design processes necessary to ensure product or service quality. Readers will enjoy explorations of advanced topics related to proactive approaches to quality management, like failure modes and effects analysis (FMEA). They???ll discover discussions of issues like supplier quality management and the key processes associated with quality planning and execution. The book also includes:
Résumé
QUALITY PLANNING AND ASSURANCE Discover the most crucial aspects of quality systems planning critical to manufacturing and service success In Quality Planning and Assurance: Principles, Approaches, and Methods for Product and Service Development, accomplished engineer Dr. Herman Tang delivers an incisive presentation of the principles of quality systems planning. The book begins with an introduction to the meaning of the word quality before moving on to review the principles of quality strategy and policy management. The author then offers a detailed discussion of customer needs and the corresponding quality planning tasks in design phases, as well as a treatment of the design processes necessary to ensure product or service quality. Readers will enjoy explorations of advanced topics related to proactive approaches to quality management, like failure modes and effects analysis (FMEA). They???ll discover discussions of issues like supplier quality management and the key processes associated with quality planning and execution. The book also includes:
Contenu
Forewords xi
Preface xv
Acknowledgments xix
About the Author xxi
1 Introduction to Quality Planning 1
1.1 Quality Definitions 1
1.1.1 Meaning of Quality 1
1.1.2 End-customer Centricity 3
1.1.3 Dimensions of Product and Service Quality 6
1.1.4 Discussion of Service Quality 10
1.2 Quality System 13
1.2.1 Quality Management System 13
1.2.2 Discussion of QMS 17
1.2.3 Quality Target Setting 19
1.2.4 Cost of Quality 22
1.3 Quality Planning 25
1.3.1 Planning Process Overview 25
1.3.2 Considerations in Quality Planning 29
1.3.3 Quality-planning Guideline (APQP) 31
1.3.4 Service Quality Planning 35
Summary 36
Exercises 37
References 38
2 Strategy Development for Quality 43
2.1 Strategic Management 43
2.1.1 Overview of Strategic Management 43
2.1.2 Hoshin Planning Management 48
2.1.3 Implementation Considerations 52
2.2 Risk Management and Analysis 56
2.2.1 Risk Management Overview 56
2.2.2 Risks and Treatments 59
2.2.3 Risk Evaluation 61
2.2.4 Event Tree, Fault Tree, and Bowtie Analysis 64
2.3 Pull and Push Strategies 68
2.3.1 Pull or Push 68
2.3.2 Innovation-push 70
2.3.3 Challenges to Pull and Push 72
Summary 73
Exercises 74
References 76
3 Customer-centric Planning 81
3.1 Goal: Design for Customer 81
3.1.1 Customer-driven Development 81
3.1.2 Product/Process Characteristics 85
3.2 Quality Category to Customer 89
3.2.1 Must-be Quality and Attractive Quality 89
3.2.2 Kano Model 92
3.3 Quality Function Deployment 95
3.3.1 Principle of QFD 95
3.3.2 QFD Applications 98
3.3.3 More Discussion of QFD 100
3.4 Affective Engineering 103
3.4.1 Introduction to Affective Engineering 103
3.4.2 Discussion …