The EFQM excellence model for Assessing Organizational Performance

The 'EFQM Excellence Model' was introduced at the beginning of 1992 as the framework for assessing organizations for the annual 'European Excellence Award'. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress identify and share good management practices, both internally and externally anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ('criterion parts') of the EFQM Excellence Model.

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The ‘EFQM Excellence Model’ was introduced at the beginning of 1992 as the framework for assessing organizations for the annual ‘European Excellence Award’. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress identify and share good management practices, both internally and externally anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements (‘criterion parts’) of the EFQM Excellence Model.

Contenu

Introduction and Acknowledgements Content Why should you consider using the EFQM Excellence Model? The Development of EFQM and its Excellence Model EFQM and its Networks today The concepts behind the EFQM Excellence Model EFQM Excellence Model content and structure A five step plan for an effective Assessment of your organizations performance against the EFQM Excellence Model Step 1. Build understanding of and commitment to the Model Step 2. Be clear, from the start, on your reasons for doing it Step 3. Be clear on the part of the organization you are going to assess and in strategic context Step 4. Choose and use an effective method of Assesment Step 5. Conclude Actions Arising