Leading with Empathy

Learn to lead others through adversity with the power of human connection.

In Leading with Empathy: Understanding the Needs of Today's Workforce, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful roadmap to leading people through adversity and empowering humans in the workplace, the home, and society.

Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers. Finally, the book describes how to transform the way we work by rethinking and reimagining existing processes and innovatively introducing strategic disruption.

Leading with Empathy also includes:

• Stories, anecdotes, and personal musings that grant visibility and validation to the suffering of others

• Exercises and strategies to reduce stress, anxiety, and improve happiness and positivity

• Actions that enable leaders to empower people through empathy, collaboration, and communication.

An essential read for executives, managers, and business leaders of all types, Leading with Empathy will also earn a place on the bookshelves of military, athletic, and educational leaders who seek to inspire their followers and empower humanity in the face of adversity.

Auteur

GAUTHAM PALLAPA, PhD, is the founder of Transformity and an executive advisor at VMware. He works with enterprise customers to transform their strategy, processes, technologies, culture, and people to achieve their objectives and business outcomes. His mantra is "Transform with Empathy."

Résumé

Learn to lead others through adversity with the power of human connection.

In Leading with Empathy: Understanding the Needs of Today's Workforce, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful roadmap to leading people through adversity and empowering humans in the workplace, the home, and society.

Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers. Finally, the book describes how to transform the way we work by rethinking and reimagining existing processes and innovatively introducing strategic disruption.

Leading with Empathy also includes:

• Stories, anecdotes, and personal musings that grant visibility and validation to the suffering of others
• Exercises and strategies to reduce stress, anxiety, and improve happiness and positivity
• Actions that enable leaders to empower people through empathy, collaboration, and communication.
  An essential read for executives, managers, and business leaders of all types, Leading with Empathy will also earn a place on the bookshelves of military, athletic, and educational leaders who seek to inspire their followers and empower humanity in the face of adversity.

Contenu

Preface

Acknowledgments

Part One: Adversity

1 Introduction

Adverse Impact of a Global Pandemic

Elevated Stress Levels

Impact on Families and Society

Humanity Needs Empathy Now More than Ever

Finding the Silver Lining in These Dark Clouds

Lead with Empathy

How This book Is Structured

2 Adversity in 2020

Adversity on a Global Scale

Economic Downturn

Black Lives Matter Riots

Chinese Flu

Racial Inequality and the Pandemic

Unemployment

Hoarding and Profiteering

Lack of Trust in a Vaccine

Summary

3 Impact on Humanity

Healthcare

Retail

Hospitality

Travel

Virtual Schooling

Summary

Part Two: Empathy and Leadership

4 Elevated Stress and Anxiety

Understanding Stress

Three Major Stress Hormones

Efft of Chronic Stress

Smtm of Stress Ovrld

Cu f Str

Wht' Strful for Yu?

Hw Much Stress I too Muh?

Maslow's Hierarchy of Needs and the Pandemic

Happy Chemicals

How to Combat Stress

Activities for a Healthy DOSE of Happy Chemicals

Buldng New H Hbt

Summary

5 The Power of Empathy

Emotional Intelligence

Empathy

Types of Empathy

Dffrn btwn Emth and Smth

Benefits of Empathy

Empathy on the Rise

What Impedes Empathy

Enabling Empathy in People

Empathy in Children

Summary

6 Leading with Empathy

Start Your Leadership Journey with Emotional Intelligence

Overcome Your Limiting Beliefs for Better Empathy

Random Acts of Kindness Increase Empathy

Instill Empathy and Emotional Intelligence in Children

Summary

Part Three: Empowerment

7 Enterprise Empathy

Empathy Improves Productivity

Empathic Leadership

How to Be an Empathic Leader

Improve Psychological Safety

Customer Empathy

Shifting to a Remote Workforce Overnight

Hw t Develop Emth at Work

Empathy as a Core Tenet of Organizational Culture

Structure of an Organizational Culture

Crowdsource Empathy

Hire for Empathy

The Power of Generative Culture

Summary

8 Employee Empathy

Benefits of Empathy in the Workplace

Remote Is the New Normal

Execution

Collaboration

Communication

Meeting Overload

Enablement

How to Increase Psychological Safety

A Good Work-Life Balance

Promote a Work-Life Balance

A Good Work-Life Balance Is Achievable

Summary

9 Optimism, Evolution, and Empowerment

Adversity in 2020

Optimistic about Our Future

Leapfrogging Innovation and Evolution

Leading with Empathy

10 Actions for Empathy

Empathy for children

Notes

References