Dynamic Innovation in Outsourcing

This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure informed decision-making at every stage, this book also includes collaborative structures and metrics to measure outcomes. Written by leading figures in the area of outsourcing, this book offers both the academic rigor and the hands-on experience based on dozens of cases that walk the reader from the very beginning of the outsourcing journey to the successful delivery of transformative innovations.

Auteur
Leslie P. Willcocks is Professor in Technology, Work and Globalization at the Department of Management at the London School of Economics and Political Science, UK. He heads the LSE's Outsourcing Unit research centre and is Editor-in-Chief of the Journal of Information Technology. Previously he taught at Oxford University for nine years. His doctorate is from the University of Cambridge.

Ilan Oshri is Professor of technology and globalisation at Loughborough University, UK. He is the author of Offshoring Strategies: Evolving Captive Centers Models (MIT Press, 2011), and the co-author of The Handbook of Global Outsourcing and Offshoring (Palgrave, 2015). He has co-authored 13 books and published numerous articles in academic and professional journals. His work on outsourcing was featured on BBC Radio 4 and in BusinessWeek, The Financial Times and many other outlets. Ilan is a regular speaker in international conferences and a keynote speaker in corporate and industry events.

Julia Kotlarsky is a Professor of Technology and Global Sourcing at Aston Business School, UK. Her research interests revolve around outsourcing and offshoring of services, globally distributed teams, knowledge and innovation. She has published her work in numerous journals including MIS Quarterly, the European Journal of Information Systems, the Journal of Strategic Information Systems and Communication Research. Julia has published 12 books, among them The Handbook of Global Outsourcing and Offshoring. She serves as Associate Editor for MIS Quarterly and Senior Editor for the Journal of Information Technology, and is co-founder of the annual Global Sourcing Workshop.

Contenu

Part I Introduction

1 Why Innovation and Why Now? Part II Managing Outsourcing: Towards Dynamic Innovation 2 Outsourcing Reframed: Delivering on Collaborative Innovation 3 Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation 4 What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors

5 Relational and Contractual Governance for Innovation

6 Innovation: Where Do Consultants Fit In?

Part III The New OutsourcingCloud and Service Automation

7 Cloud Computing as Innovation: Cases and Practices

8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank 9 Innovating in Service: The Role and Management of Automation