As the global tourism industry continues to expand and to become more complex, it is vital that those in the industry identify trends early and design proactive strategies to gain competitive advantage. Tourism Futures: dynamics, challenges and tools provides the readers with a comprehensive insight of the changes in the external business environment, and equips them with new managerial techniques and tools in order to adapt and profit from these changes and into the future. Written by a team of globally renowned thinkers and researchers, it provides the manager of tomorrow with the ability to look beyond normal planning horizons and identify potential opportunities from change.

Tourism Futures: dynamics, challenges and tools is part of a two part set with its companion text, Tourism Futures: the emerging business which takes the reader on a logical progression to look at new products, new consumers and new industry. Both texts thereby provide the reader with a complete set of tools and knowledge to enable them to recognise the key areas of growth and change, and the ability to use the new tools and technologies available to develop them and maximise business potential.

Auteur

Dimitrios Buhalis, University of Surrey, UKDr Dimitrios Buhalis is Course Leader MSc in Tourism Marketing and Leader of e-Tourism Research at the School of Management, University of Surrey. Dimitrios is also Adjunct Professor at the MBA in Hospitality Management at IMHI (Cornell University-ESSEC) in Paris. Dimitrios has been an active researcher in the areas of ICTs and Tourism and also serves as Vice-Chairman on the International Federation of Information Technology and Tourism (IFITT) Board. He has editorial roles in a number of academic journals and he has written, edited or co-edited 8 books on eTourism, Tourism Strategic Issues and Distribution Channels of Tourism.
Carlos Costa, University of Aveiro, PortugalDr Carlos Costa is Associate Professor at the University of Aveiro. He has been Director of the Tourism teaching programme since 1996, which includes a BSc on Tourism Planning and Development and an MSc on Tourism Management and Development. He holds a PhD and MSc on Tourism Management from the University of Surrey. He is also Editor of the Tourism & Development Journal, the first Tourism Journal to be launched in Portugal. Dr Costa has also been involved in several projects and consultancy for the Portuguese government and other Portuguese organizations. He is currently a Visiting Professor in several universities around the world and has taught tourism courses in Finland, the UK, Greece, Cuba, Brazil and Goa.

Contenu

Chapter 1 Introduction, Carlos Costa, Dimitrios Buhalis; Part 1 New Trends; Chapter 2 Demography, C Michael Hall; Chapter 3 Safety and Security Issues in Tourism, Dallen J Timothy; Chapter 4 Crisis Management in Tourism, Tony S M Tse; Chapter 5 Climate Change and its Implications for International Tourism, David Viner, Sarah Nicholls; Chapter 6 Monitoring as an Approach to Sustainable Tourism, Graham Miller, Louise Twining-Ward; Chapter 7 Media and Communications, Rok V Klancnik; Chapter 8 Liberalization and Deregulation for Tourism, Andreas Papatheodorou; Chapter 9 New Knowledge in Tourism Research, Michael Riley, Edith M Szivas; Part 2 New Management; Chapter 10 Organizations and Management in the Future, Colin Hales; Chapter 11 Innovation, Creativity and Competitiveness, Peter M Burns; Chapter 12 Chaos Theory and Managerial Approaches, Roslyn A Russell; Chapter 13 SMEs in Tourism, Dimitrios Buhalis, Mike Peters; Chapter 14 The Future of Work and Employment in Tourism, Tom Baum; Chapter 15 Managing Globalization, Frank Go, Erik van't Klooster; Chapter 16 Resource Management, David J Telfer, Atsuko Hashimoto; Chapter 17 Actors, Networks and Tourism Policies, Bill Bramwell; Chapter 18 Collaborative Networks and Partnerships for Integrated Destination Management, Tazim Jamal, Ute Jamrozy; Part 3 New Tools; Chapter 19 Consumer Centric Tourism Marketing, Outi Niininen, Roger March, Dimitrios Buhalis; Chapter 20 Cross - Cultural Tourism Marketing, Po-Ju Chen, Abraham Pizam; Chapter 21 Information Communication Technology - Revolutionizing Tourism, Dimitrios Buhalis, Peter O'Connor; Chapter 22 Tourism Marketing Information System, Karl W Wöber; Chapter 23 Forecasting Tourism Demand Using Econometric Models, Gang Li, Haiyan Song, Stephen F Witt; Chapter 24 Managing Economic Impacts, Tourism Satellite Accounts and Observatories, Antonio Massieu; Chapter 25 Tourism Planning, Development and the Territory, Carlos Costa; Part 4 Conclusion; Chapter 26 Conclusion, Carlos Costa, Dimitrios Buhalis;