Consumer Education in the Human Services

Consumer Education in the Human Services: A Social Policy Book focuses on the trends in consumer education and inclusion of the human services sector, aside from budgeting and purchase of goods, among the considerations in consumer education.
The selection first offers information on consumers in the service society and consumer education and advocacy, including the service society, activating consumers, and models of consumer education. The text also looks at consumer education from the feminist perspective. Topics include feminist housing, transportation, and medical care.
The manuscript ponders on low-income consumers and disabled consumers as enabled producers, as well as facts regarding low-income service consumers and poor consumers in the 1970s. The text also concentrates on health care, self-care and health planning, and costs of medical care. Private insurance discrimination, flaws of family-related insurance coverage, and women and the health delivery system are discussed.
The book is a valuable source of information for readers interested in consumer education.

Contenu

ontents
Preface
Part I. Consumers in the Service Society
Chapter 1 Consumers in the Service
Part II. Consumers in Action
Chapter 2 Consumer Education or Advocacy. . . Or Both?
Chapter 3 A Feminist Perspective
Chapter 4 26 Million Low-Income Consumers
Chapter 5 An Intergenerational Approach
Chapter 6 Disabled Consumer as Enabled Producer
Chapter 7 "Checkbook": A "Consumer Reports" for the Services
Part III. Health
Chapter 8 Helping Oneself to Health
Chapter 9 A Course for Activated Patients
Chapter 10 Self-Care and Health Planning
Chapter 11 Third Party Payments
Chapter 12 Insuring Women's Health
Chapter 13 How I Tried to Navigate the Health System . . .and Didn't Succeed
Part IV. Education
Chapter 14 Students as Producers of Their Own Learning
Chapter 15 The Community Voice in Public Education
Chapter 16 Youth: A Consumer Vanguard
Chapter 17 How to Go to the College of Your Choice
Chapter 18 The Greatest Consumer Fraud of All
Chapter 19 School Records: A Parent's View
Chapter 20 What Tracking Did to Ollie Taylor
Part V. Communications For What?
Chapter 21 Incommunicado Social Machines Benjamin
Chapter 22 The Televised Professional
Chapter 23 Advertising Professional Services
Part VI. Consumerism Beware
Chapter 24 The Public Sector Monopoly
Chapter 25 The Professional Service Business
Chapter 26 Warning: Consumer Educators May Be Dangerous
Chapter 27 The Professionalization of the Client
Chapter 28 The Limits of Consumerism
Index
About the Contributors