Driving Networked Service Productivity

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world. Contents

• The concepts of networked service delivery and networked service productivity
• Approaches for improving productivity from a network perspective
• The networked service productivity improvement technique

• Design principles for improving networked service productivity Target Groups

• Researchers and students in the field of service management and information systems
• Service managers and practitioners aiming to enhance the productivity of networked service offerings The Author Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems - Innovation & Value Creation.

Auteur
Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems Innovation & Value Creation.

Contenu
The concepts of networked service delivery and networked service productivity.- Approaches for improving productivity from a network perspective.- The networked service productivity improvement technique.- Design principles for improving networked service productivity.