Service Agreements - A Management Guide

This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.

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Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.

Contenu

A service management overview A framework for the implementation of service management A model for the development of a service catalogue A model for the negotiation & development of service agreements