Behavioural Skills for Effective Policing

Behavioural skills are essential to effective policing practice and professional development, and are also embedded within the policing competency frameworks. As the police service looks to further redefine its role in the twenty-first century, this critical handbook covers the full range of these proficiencies, from building rapport, applying emotional intelligence, building empathy and resilience to diversity and difference, understanding ethics, and developing coaching and leadership skills.

Each chapter is written by a distinguished serving or former senior police leader and/or policing scholar, bringing together a wealth of experience and understanding and applying this knowledge in context through key case studies and examples. Suitable for serving police officers at all levels, as well as policing lecturers and students aspiring to join the police, this book encourages and enables a people-centred approach to policing that balances the debate that has given disproportionate credence to transactional skills at the expense of a more transformational approach.

Auteur

Mark Kilgallon works with individuals, teams, organisations, including the UK police
service, and strategic partnerships to help them deliver what is at the core of their
purpose. He is an Honorary Professor at Nottingham Trent University with academic
interests in formal and informal leadership, organisational cultures, and power
dynamics within teams.

Martin Wright is a former police officer and creator of the community safety initiative
'Radio Links'. He is currently Managing Editor of the Oxford Journal of Policing, a
volunteer with Dyfed Powys Police and a Visiting Senior Research Fellow at Canterbury
Christ Church University.

Contenu

Introduction

PART 1 POLICING WITH AUTHORITY

1 Inclusive UK policing: a personal perspective

Brian Langston

2 Building rapport

*Peter Nicholas

• PART 2 ORGANISATIONAL CULTURES

3 Building emotional buy-in

Will Kerr

4 A culture of coaching to support the next big leaps in policing

Serena Kennedy and Cameron Thomson

5 Leading effective teams

Dee Collins

6 Challenging conversations

*Suzette Davenport

• PART 3 OPERATIONAL LEARNING

7 Firearms: Emotional management

David Hartley

8 Wise policing: Soft skills and strong principles

Kate Moss and Ken Pease

9 Public order: conflict resolution

*Jim McAllister and Ashley Kilgallon

• PART 4 LEADING THE STRATEGIC NARRATIVE

10 Personal and organisational transformation

Mike Barton

11 Creating the climate

Peter Fahy

12 Ethics, values and standards

Judith K Gillespie

13 Developing a learning culture and environment

Julie Brierley