BUILDING HIGH PERFORMANCE BUSI

Informationen zum Autor Tony Lendrum is the founder and director of the management consulting firm Strategic Partnering Pty Ltd, which works with organisations interested in pursuing the benefits of high performance relationship management and strategic partnering. With over 30 years' business experience, Tony has established himself globally as a recognised authority, facilitator and coach in these fields. He is the author of The Strategic Partnering Handbook , now in its fourth edition, and The Strategic Partnering Pocketbook . Visit Tony Lendrum's 0 to 10 Relationship Management website at . Klappentext The quality and performance of relationships--good, bad or indifferent--are critically linked to business success. Better business relationships will have a positive impact on an organisation's financial success, customer and stakeholder satisfaction, sustainable competitive advantage, best practice, innovation and attitude. So how do your relationships rate? Building High Performance Business Relationships will help your business rescue, improve and transform its most important relationships. In any market sector for any business size, relationships--whether they are internal or external, simple or complex, at an organisational, team or individual level--will benefit from a framework to guide them from their current state to a desired future state. The clear models, handy tools and insightful diagnostics in this book are as relevant to directors in the boardroom as they are to sales, marketing and procurement professionals at the coalface, shop floor and operating levels, and all those in between. If people are an organisation's greatest asset, then the relationships they form are a prime indicator of their quality and performance. Improving your business relationships will provide a platform upon which superior performance, cultural transformation and competitive advantage can be sustained. Inhaltsverzeichnis About the author vii Acknowledgements ix Introduction xi Chapter 1 0 to 10 Relationship Management - a storyboard perspective 1 Part A Framework and components of 0 to 10 Relationship Management 29 Chapter 2 The framework 31 Chapter 3 The 11 relationship types 61 Chapter 4 Key components 117 Part B People and change 159 Chapter 5 Let's Go change model 161 Part C Journey management 183 Chapter 6 The relationship development curve 185 Chapter 7 The 12/12/6 roadmap process 205 Appendix A Master negotiation terms sheet 247 Appendix B Activities 253 Appendix C Templates 265 References 273 Index 277 ...

Auteur

Tony Lendrum is the founder and director of the management consulting firm Strategic Partnering Pty Ltd, which works with organisations interested in pursuing the benefits of high performance relationship management and strategic partnering. With over 30 years' business experience, Tony has established himself globally as a recognised authority, facilitator and coach in these fields. He is the author of The Strategic Partnering Handbook, now in its fourth edition, and The Strategic Partnering Pocketbook. Visit Tony Lendrum's 0 to 10 Relationship Management website at .

Texte du rabat

The quality and performance of relationships--good, bad or indifferent--are critically linked to business success. Better business relationships will have a positive impact on an organisation's financial success, customer and stakeholder satisfaction, sustainable competitive advantage, best practice, innovation and attitude. So how do your relationships rate? Building High Performance Business Relationships will help your business rescue, improve and transform its most important relationships. In any market sector for any business size, relationships--whether they are internal or external, simple or complex, at an organisational, team or individual level--will benefit from a framework to guide them from their current state to a desired future state.

The clear models, handy tools and insightful diagnostics in this book are as relevant to directors in the boardroom as they are to sales, marketing and procurement professionals at the coalface, shop floor and operating levels, and all those in between.

If people are an organisation's greatest asset, then the relationships they form are a prime indicator of their quality and performance. Improving your business relationships will provide a platform upon which superior performance, cultural transformation and competitive advantage can be sustained.

Contenu

About the author vii Acknowledgements ix

Introduction xi

Chapter 1 0 to 10 Relationship Management - a storyboard perspective 1

Part A Framework and components of 0 to 10 Relationship Management 29

Chapter 2 The framework 31

Chapter 3 The 11 relationship types 61

Chapter 4 Key components 117

Part B People and change 159

Chapter 5 Let's Go change model 161

Part C Journey management 183

Chapter 6 The relationship development curve 185

Chapter 7 The 12/12/6 roadmap process 205

Appendix A Master negotiation terms sheet 247

Appendix B Activities 253

Appendix C Templates 265

References 273

Index 277