Delivering Happiness

Recounts how the author led the online merchant Zappos to extraordinary succss by creating a business culture committed to service and improving the lives of its employees, customers, vendors, and backers.

Auteur

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.

Texte du rabat

Now in trade paperback, the hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results--by actually creating a company culture that values happiness--and then delivers on it.