The Bloomsbury Handbook of Service Design

Auteur
Lara Penin is Associate Professor of Transdisciplinary Design at Parsons School of Design, USA. Author of An Introduction to Service Design: Designing the Invisible (Bloomsbury, 2018), her work is at the intersection of service and strategic design, participatory design and social justice. She is a graduate in Architecture and Urbanism from the University of São Paulo, Brazil, and has a PhD in Design from Milan Polytechnic University, Italy. Alison Prendiville is Senior Researcher for the Design School at London College of Communication, UK.Daniela Sangiorgi was one of the first scholars working in Service Design Research. With a degree in Industrial Design, she went on to study for one of the first PhDs in Service Design at Politecnico di Milano, Italy. She was part of the team of who initiated the international Service Design Network (Birgit Mager, Stefan Holmlid, Elena Pacenti, and Shelley Evenson) and the Service Design Research initiative (www.servicedesignresearch.com). She conducted research into service design both in form of design research consultancy (Qfree, Danfoss, Bridgewater Community Services NHS Trust), EU research projects (MEPSS - research on Product Service Systems; EMUDE - design for social innovation), Research Council funded research (EPSRC funded 'Design in Practice' research project) and professional training (Design Council funded SMEs training on Service Thinking and Service Design). She is the co-author of one of the first three academic books on Service Design ('Design for Service', with Anna Meroni, Ashgate 2011). She has taught service design at MA level in the UK, Italy, Brazil, Germany, Sweden, India and South Korea. She chaired the ServDes2014 international conference hosted in Lancaster University in April 2011 and is currently the PI of an AHRC funded research project, Studying Design for Service Innovation and Development.

Texte du rabat
With the growing popularity of service design both in industry and academia, this handbook examines the discipline's core principles to develop our understanding of the context, role and impact of this practice. The editors bring together multiple voices from around the world to share experiences and perspectives on how service design interacts with global topics such as climate, social justice and racial issues, and looks at directions for the future. The book is organised into five main sections covering: - Plural Service & Design Cosmologies

• A Critical Agenda for Service Design
• Contextualising Services, Systems and Change
• Developing Service Design Practices and Approaches
• Building Futures