Cross-Cultural Crisis Negotiations

Auteur

is Executive Director at Forlingua Forensic Linguistic Services and Yunshan Chair Professor at Guangdong University of Foreign Studies, China.

Wendy L. Bowcher is Honorary Professor at Macquarie University, Australia. She previously held positions at Sun Yat-Sen University and Tokyo Gakugei University and has worked as a consultant forensic linguist in Australia.

Jing Zhao is Professor of Linguistics at Sun Yat-Sen University, China.

Texte du rabat

A comprehensive presentation of cross-cultural crisis negotiation principles and strategies, this book relates established communication models to the practical knowledge and experience of crisis negotiators across international organisations and contexts.

Contenu

PART 1 - Communication and Crisis Negotiation

1. Crisis Negotiation as Communication: Perspectives from Language and Communication Theories

2. Crisis Negotiation as Communication: Interactional Exchange, Staging, and Context

3. Rapport in Crisis Negotiations: A Systematic Review

PART 2 -Perspectives on Crisis Negotiation in Diverse Communities

4. Communicative Tools for Hostage and Crisis Negotiation: The Elaboration Likelihood Model of Persuasion

5. An Intercultural Perspective on De-Escalation Techniques for Aviation Security (AVSEC)

6. Negotiation Perspectives in Counter Terrorism: A Community Engagement Approach in Australia

PART 3 - Crisis Negotiation in Practice

7. Lessons from the Negotiated Field: Reflections by a Police Negotiator in Multicultural Australia

8. Communication Features in Simulated Crisis Negotiation in the People's Republic of China

9. Practical Perspectives on Crisis Negotiations in the People's Republic of China

10. Management in International Kidnap/Hostage Negotiations: Lessons from the Field