The Definitive Executive Assistant & Managerial Handbook

Develop the leadership, emotional intelligence and communication skills necessary to steer teams to success in a senior administrative role.

WINNER: PA Voice Awards 2015 - Best Book for a PA (1st edition) With the world of work profoundly disrupted by artificial intelligence, machine learning and COVID-19, the role of the executive assistant is changed forever. Learn how to respond to these challenges and help create 'the better normal' while developing the leadership skills necessary to thrive in a senior administrative position. From bestselling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide to management in the context of an administrative role. Placing an emphasis on both personal leadership and practical skills, this new edition of the award-winning book teaches readers to manage a team, develop the emotional intelligence to understand their colleagues, negotiate effectively and confidently manage a project. Equipped with these tools, readers will be ready to steer their teams to organizational success in any situation. With new sections on best practice for managing remote workers and building a responsible relationship with new technologies, The Definitive Executive & Managerial Handbook is an indispensable guide for both ambitious PAs aiming for promotion and senior assistants who want to improve their skills.

New to this edition: understand the role of the assistant in responding to disruption from COVID-19, artificial intelligence and loosening corporate hierarchies

Auteur
Sue France has over 30 years' experience as a secretary and Executive Assistant. She was previously the Emeritus UK Chairman for International Management Assistants organisation and was awarded the prestigious award of The Times Crème PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world and is also involved in training and coaching PAs and secretaries. She is based in Cheshire, UK.

Contenu

• • Chapter - 01: Introduction;
  • Chapter - 02: The Leadership Challenge;
  • Chapter - 03: How to Motivate Yourself and Your Teams;
  • Chapter - 04: Developing Emotional Intelligence;
  • Chapter - 05: Leading Effective Teams to Success;
  • Chapter - 06: Performance Management;
  • Chapter - 07: Coaching;
  • Chapter - 08: How to Communicate with Different Personality and Behavioral Styles;
  • Chapter - 09: Managing Projects;
  • Chapter - 10: The Art and Science of Effective Negotiation;
  • Chapter - 11: Change Management - How Can You Help