Conflict Management

This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.

Presents ways to resolve conflicts in the workplace, as well as their strengths and weaknesses Contains concise case studies to clearly illustrate each point and support implementation of the principles outlined into practice Focuses on sustainable forms of conflict resolution Presents mediation as a method for conflict management in the workplace, as well as in private life

Auteur
Stephan Proksch works as a Mediator and Consultant in Austria and Europe. He is a partner at Trialogis Company and Head of Mediation Training at the Chamber of Commerce in Austria. He teaches at the Universities of Vienna and Graz.

Contenu
Recognising and Resolving Conflicts.- Traditional Methods of Conflict Management.- Complementary Methods of Conflict Management.- Mediation.- Mediation Techniques.- Questioning Techniques.- Conflict Prevention.- Setting up an Internal Company Conflict Management System.- Establishment of Mediation Facilities within an Enterprise: Two Case Studies.- Check Lists, Mediation Agreement, Codes of Conduct.