The Employee Advantage

Auteur
Stephan Meier is the James P. Gorman Professor of Business Strategy and the Chair of the Management Division at Columbia Business School. He is an award-winning teacher at Columbia, and every year hundreds of students learn from him about the “human side” of strategy in Columbia’s MBA and executive education programs. Previously, Meier worked as the first senior economist at the Center for Behavioral Economics and Decision-Making at the Federal Reserve Bank. He lives in New York City.

Texte du rabat

"In the wake of the Great Resignation, the COVID-19 pandemic, and worker strikes around the world, executives can no longer ignore the demands of their most overlooked stakeholder - their employees. For decades, business strategy has focused almost exclusively on the customer, and the effects of this one-sided approach are becoming more and more apparent. According to Stephan Meier, employees must be equally - if not more - valued than customers. In The Employee Advantage, Meier provides a comprehensive roadmap that any organization, large or small, can implement to benefit from putting their employees first. The good news? You don't need to start from scratch. The employee-centric revolution is more like an evolution, and the customer-centric tools that gave you a competitive advantage can be repurposed to focus on employees. Through case studies of Fortune 500 companies like Costco, DHL, Best Buy, and Quest Diagnostics, you'll learn: -Why employees care about more than money when it comes to their jobs, just as customers value more than the price; -What two mindsets shifts are essential to becoming an employee-centric workplace; -How improving employee experience benefits your business and your bottom line. In the coming years, the companies that will win in the marketplace will be the companies that win with the best employees. To get ahead and stay ahead, businesses must embrace the employee-centric revolution"--

Résumé
“Move over, customer centricity. This book highlights that no company can afford to put employees second. With robust evidence and rich cases, Meier explains why leaders who fail to care about people do so at their own peril.”
 ―Adam Grant, #1 New York Times–bestselling author of Think Again
 
In an ever-shifting work landscape, leaders can no longer ignore their most overlooked stakeholders—their employees.
 
In The Employee Advantage, behavioral economist Stephan Meier explains why organizations must value their employees as much as—if not more than—their customers: those that pivot toward an employee-centric model will be more profitable, innovative, and appealing to top talent.
 
The good news? You don’t need to start from scratch. The customer-centric tools that give you a competitive advantage can be repurposed to focus on employees.
 
Through case studies of Fortune 500 companies like Costco, DHL, and Best Buy as well as smaller organizations, you will learn:
 

• Why employees care about more than just money when it comes to their jobs—the same way customers care about more than just price
• What two mindset shifts are essential to becoming an employee-centric workplace
• How improving your employee experience will benefit your business and your bottom line  
  The future of work is human-centric. The companies that win in the marketplace will be those with the best employees. To get and stay ahead, businesses must embrace the employee advantage.