Reference and Information Services

Auteur
Melissa A. Wong has been an online instructor for the University of Illinois since 2001, teaching courses in reference, instruction, management, and academic librarianship. Previously, she worked as an academic librarian for 14 years, including 6 years at the University of Southern California and 8 years as library director at Marymount College Palos Verdes. She earned her master's degree in library science at the University of Illinois at Urbana-Champaign. Laura Saunders is associate professor at Simmons University School of Library and Information Science, teaching in the areas of reference, instruction, and academic libraries. Prior to earning her PhD, she worked as an academic reference librarian and in circulation at a public library. She earned her master's of library and information science and her PhD at Simmons University.

Texte du rabat
Written as a textbook for LIS students taking reference courses, this fully updated and revised seventh edition of Reference and Information Services: An Introduction also serves as a helpful handbook for practitioners to refamiliarize themselves with particular types and formats of sources and to refresh their knowledge on specific service topics. The first section grounds the rest of the textbook with an overview of the foundations of reference and an introduction to the theories, values, and standards that guide reference service. The second section provides an overview of reference services and techniques for service provision, establishing a foundation of knowledge on reference service and extending ethical and social justice perspectives. The third part offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type as well as by broad subject areas. Finally, the concluding section guides the reader through the process of developing and maintaining their own vision of reference practice. This textbook is essential reading for all preservice and working librarians, particularly those concerned with ethical and social justice perspectives on reference work.

Contenu

Part One: Introduction to Reference Work 1. Introduction 2. Ethics 3. Services for Diverse Populations 4. Services for Children Part Two: Reference Services 5. Models of Reference 6. Reference Interview 7. Instruction 8. Outreach and Marketing 9. Challenges in Reference Part Three: Sources and Searching 10. Introduction to Information Creation 11. Selection and Acquisition of Sources 12. Search Strategies 13. Ready Reference 14. Bibliographic Tools 15. Indexes and Abstracts 16. News Sources 17. Geographical Sources 18. Biographical and Genealogical Sources 19. Government Information 20. Statistics Sources 21. Legal Sources 22. Health Information Sources 23. Business Sources 24. Primary and Archival Sources 25. Reader's Advisory Sources Part Four: Looking Forward 26. Looking Forward Index