Organizational learning in tourism and hospitality crisis management

Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the management of these adversities a necessary skill. The prolonged and complex turbulence that the industry is often facing from epidemics and pandemics, climate change and extreme environmental phenomena, or political instability and economic crashes, raise questions: Do these organizations learn from the crises they experience? If so, how do they learn, and what do they do with this learning?

Organizational Learning in Tourism and Hospitality Crisis Management brings together an array of expert academic analyses of the latest thinking and practice on these questions. Drawing on studies conducted around the world including Greece, Iran, Japan, Malaysia, Mexico, Spain, Turkey, UK, and USA, the contributors apply a wide range of organizational learning and knowledge management theoretical perspectives and concepts to offer new insights into crisis-induced learning in a tourism and hospitality context. The book will be an excellent resource for scholars and students as well as managers of tourism and hospitality organizations, tourism policymakers, and government officials who are involved in tourism destination management.

Auteur

Dr. Zahed Ghaderi, is currently Assistant Professor and faculty member at Kharazmi University, Tehran, Iran. He has more than 20 years of experience in both academic and practical fields in travel and tourism and has widely published high quality articles in well-known tourism journals on the subject of tourism crisis management, organizational learning and sustainable tourism. Moreover, he is a writer and researcher who contributed a lot to the field of international tourism management. Alexandros Paraskevas is Professor in Strategic Risk Management and Chair in Hospitality Management at the London Geller College of Hospitality and Tourism He is also the Director of ICHARM (International Centre for Hospitality and Aviation Resilience Management) in the University of West London.His hospitality industry background includes internal auditing and operations management positions for over a decade with Marriott and Starwood. His academic background includes 15 years of service at the Oxford School of Hospitality Management (Oxford Brookes University).Alexandros researches the governance and management of risks/crises both in an organisational and tourism destination context. He has led numerous hotel industry projects in the areas of risk, crisis, disaster management and business continuity and authored several academic articles and book chapters on these topics