Awakening Compassion at Work

Zusatztext 71642499 Informationen zum Autor Monica C. Worline and Jane E. Dutton Klappentext Caring Is a Competitive Advantage Suffering in the workplace can rob our colleagues and coworkers of humanity, dignity, and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research, scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in areas like innovation, collaboration, service quality, and talent attraction and retention. They outline four steps for meeting suffering with compassion and show how to build a capacity for compassion into the structures and practices of an organization-because ultimately, as they write, "Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities." Zusammenfassung Caring Is a Competitive Advantage Suffering in the workplace can rob our colleagues and coworkers of humanity! dignity! and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research! scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in areas like innovation! collaboration! service quality! and talent attraction and retention. They outline four steps for meeting suffering with compassion and show how to build a capacity for compassion into the structures and practices of an organizationbecause ultimately! as they write! Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities. Inhaltsverzeichnis CONTENTS? Foreword ix PART ONE: An Introduction to Suffering, Compassion, and Work 1 1 What Is Compassion at Work? 3 ? 2 Does Compassion at Work Really Matter? 13 ? PART TWO: Awakening Compassion in Our Work Lives 31 3 Noticing: The Portal to Awakening Compassion 33 ? 4 Interpreting: The Key to Responding with Compassion 43 ? 5 Feeling: The Bridge to Compassionate Action 59 ? 6 Acting: The Moves That Alleviate Suffering at Work 75 ? PART THREE: Awakening Compassion Competence in Organizations 93 7 Envisioning Compassion Competence 95 ? 8 Understanding Compassion Competence 113 ? 9 Designing for Compassion Competence 133 ? 10 Leading for Compassion Competence 165 ? PART FOUR: Blueprints for Awakening Compassion at Work 189 11 Your Personal Blueprint for Compassion at Work 191 ? 12 Your Organization's Blueprint for Competence 195 ? 13 Overcoming Obstacles to Compassion at Work 207 ? EPILOGUE: A Call to Awaken 221 Notes 225 Acknowledgments 240 Index 243 About the Authors 251...

2017 Silver Nautilus Award Winner in the Business & Leadership category.

“A remarkably thorough and compelling read that will remind you how much more potential exists if we can bring more care and compassion into our organizations.”
*—Tom Rath, New York Times bestselling author of StrengthsFinder 2.0

• “Awakening Compassion at Work takes a candid look at both the joy and the suffering present in our workplaces. How we frankly acknowledge that suffering and transform it is a critical competency for any leader in the 21st century. This book is a marvelous guide for that transformation.”
  *—Pat Christen, Managing Director, The Omidyar Group 
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  “The definitive guide to research and practice on unleashing compassion at work. The world’s leading experts reveal how we can build teams and organizations where people stop checking their values at the office door and start caring about each other.”
  *—Adam Grant, New York Times bestselling author of Give and Take and Originals
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  “Work is a place where most of us spend a large percentage of our waking hours. Yet for many, the workplace remains a source of stress and anxiety. In their landmark book, Worline and Dutton give us an overview of the problem and science based solutions. It will help individuals not only in the workplace but in their lives. For the employer, it is a powerful tool to give employees meaning in their work and to increase creativity, productivity, and ultimately shareholder value.”
  *—James R. Doty, MD, Clinical Professor of Neurosurgery and founder and Director of the Center for Compassion and Altruism Research and Education, Stanford University School of Medicine, and New York Times bestselling author of Into the Magic Shop
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  “The go-to book on the hottest new trend in the corporate world: compassion. Worline and Dutton have spent years researching positive deviance: how to bring greater humanity to the workplace. Their work is groundbreaking: a compassionate workplace is happier, healthier, and more productive. Packed with real-world examples of the many companies they have advised and researched, Awakening Compassion at Work is for all those who want to see themselves and their company succeed to its full potential.”
  *—Emma Seppälä, PhD, Science Director, Center for Compassion and Altruism Research and Education, Stanford University, and author of The Happiness Track
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  “In today’s ever so fast-paced, technological, and profit-driven world, our humanity in the workplace is all too often passed over or even forgotten. Awakening Compassion at Work not only contains memorable examples of noticing, interpreting, feeling, and acting on suffering in the workplace but also provides a toolkit for engaging colleagues in using compassionate actions to create new norms and routines that nurture our bonding together and resilience to innovate, collaborate, and improve our work environment. I highly recommend that you read this enjoyable and forward-thinking book to awaken your compassionate self, not only at work, but also at home.”
  *—Roger Newton, Executive Chairman and Chief Scientific Officer, Esperion Therapeutics, Inc.
• “Seldom do we get a gift that helps us step outside of our self-centered lives into noticing and caring about others—beyond feeling for them to helping reduce suffering and make others’ lives and work fulfilling. Worline and Dutton offer us the emotional glue that binds our social fabric in organizations and cultures through compassion. Steeped in rigorous research but without the obfuscation of academia, the book draws you in with engaging stories and gives you hope with the authors’ exercises and guidance in how to reduce the toxicity of guilt and blame and create a new social architecture of caring. Read it—it will fill your soul!”
  *—Richard Boyatzis, PhD, Distinguished University Professor, Departments of Psychology, Cognitive Science, and Organizational Behavior, Case Western Reserve University, and coauthor of Primal Leadership
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  “Monica Worline and Jane Dutton are the world’s experts on the subject of compassion in organizations. Theirs was the first research conducted on this topic almost two decades ago, and their insight and practical wisdom is captured in this volume. This is the statement on what we know and what we can do about the subject of compassion in organizations.”
  *—Kim Cameron, PhD, William Russell Kelly Professor of Management and Organizations, Ross School of Business, and Professor of Higher Education, School of Education, University of Michigan
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  “With Awakening Compassion at Work, Monica Worline and Jane Dutton bring to bear their academic brilliance, sizable hands-on experience in business and psychology, and a gift for getting to the core of a principle that is essential to individual and organizational success. Using in-depth research, collaborative explorations in first-rate organizations…