Stakeholder Relationship Management

Auteur

Dr Lynda Bourne is an award winning project manager, consultant and trainer with 25 years professional industry experience. She was the 2003 winner of PMI Australia's 'Project Manager of the Year' award and was granted PMI's Robert J. Yoursak tuition scholarship for the 2004/2005 academic year, for completion of her doctoral dissertation for the award of Doctor of Project Management. She is a recognised international authority and author on stakeholder management. She has presented at conferences and seminars in Europe, Russia, Asia, USA, New Zealand and Australia to audiences of project managers in the IT, construction, defence and mining industries, and has published papers in many academic and professional journals.

Texte du rabat

This book has two specific purposes. Firstly, it is a 'how-to' book to provide the fundamental processes and practices to support either individuals or organisations in improving stakeholder management in endeavours such as projects, program management offices (PMO). This means it can also be used in supporting organisational survival during merger

Contenu

Framework; Introduction; Chapter 1 Why Stakeholders Matter; Chapter 2 Who can be Stakeholders?; Guidebook; Chapter 3 The Right Stakeholders; Chapter 4 Mapping Stakeholders; Chapter 5 Measuring Stakeholder Attitude; Chapter 6 Monitoring the Engagement; Implementation; Chapter 7 Effective Implementation; Chapter 8 Defining Organisational Readiness; Chapter 9 Implementation Guidelines; Chapter 10 Conclusion;