The Art and Science of 360 Degree Feedback

Informationen zum Autor THE AUTHORS RICHARD LEPSINGER is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices , The Art and Science of 360º Feedback , first edition, and The Art and Science of Competency Models. ANNTOINETTE D. LUCIA is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360º Feedback , first edition and The Art & Science of Competency Models. Klappentext THE ART and SCIENCE of 360° Feedback When it was first published in 1997, The Art and Science of 360-degree Feedback quickly became a bestseller with human resource professionals and line managers. As with the first edition, this thoroughly revised and updated version addresses two fundamental questions How do I go about selecting the best approach to 360 for my needs? How can I ensure that we get the most out of a 360-degree feedback process? Written by Richard Lepsinger and Anntoinette D. Lucia--two experts in the field--this book offers a comprehensive guide with step-by-step instructions for implementing a successful 360-degree program in the workplace. This new edition has been completely updated and contains data that reflects the most current information on the topic, illustrative new examples, and relevant statistics about who is using 360-degree feedback and where and how it is being applied. This revised edition also contains valuable information about how advances in technology have changed the feedback process and addresses how to apply them to the global and virtual work environments. As the authors explain, 360-degree feedback is a valuable tool for enhancing the effectiveness of individual managers and leaders. The reporting of all recipients' results in an aggregate report can provide vital data for the organization as a whole. The aggregate report enables organizations or work groups to identify and take advantage of under-utilized personnel strengths to increase productivity, enhance the value of succession planning by providing relevant and useful information on an individual's current performance and potential, and design more effective and targeted coaching and training initiatives. Zusammenfassung More and more organizations are using 360-degree feedback to provide an opportunity to talk about key changes. This new edition of a best-selling title on the topic of 360-degree feedback is revised to reflect new research and relevant statistics! advances in technology! and an increasingly more global and virtual work environment. Inhaltsverzeichnis List of Exhibits ix Preface xi Acknowledgments xvii About the Authors xix Part One: Preparing to Use 360-Degree Feedback 1 1. The ABCs of 360-Degree Feedback 3 2. The Uses of 360-Degree Feedback: A Tool for Strategic Change 23 3. The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback 41 4. Using Interviews to Augment 360-Degree Feedback 69 5. Creating Champions: Selling the Idea to Others in Your Organization 95 Part Two: Implementing a 360-Degree Feedback System 115 6. Gathering the Feedback: Tips on Administering the 360-Degree Process 117 7. Holding Up the Mirror: Presenting the Feedback 145 8. Creating Lasting Change: Follow-Up Activities 177 9. Enhancing Performance Management Systems 203 Resource A: Examples of 360-Degree Feedback 227 Resource B: Checklist for Selecting a Questionnaire 273 Resource C: Sample Worksheets for Feedback Analysis and Interpretation 277 Notes 287 Index 293 ...

Auteur

THE AUTHORS RICHARD LEPSINGER is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, The Art and Science of 360º Feedback, first edition, and The Art and Science of Competency Models. ANNTOINETTE D. LUCIA is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360º Feedback, first edition and The Art & Science of Competency Models.

Texte du rabat

THE ART and SCIENCE of 360° Feedback When it was first published in 1997, The Art and Science of 360-degree Feedback quickly became a bestseller with human resource professionals and line managers. As with the first edition, this thoroughly revised and updated version addresses two fundamental questions How do I go about selecting the best approach to 360 for my needs? How can I ensure that we get the most out of a 360-degree feedback process? Written by Richard Lepsinger and Anntoinette D. Lucia--two experts in the field--this book offers a comprehensive guide with step-by-step instructions for implementing a successful 360-degree program in the workplace. This new edition has been completely updated and contains data that reflects the most current information on the topic, illustrative new examples, and relevant statistics about who is using 360-degree feedback and where and how it is being applied. This revised edition also contains valuable information about how advances in technology have changed the feedback process and addresses how to apply them to the global and virtual work environments. As the authors explain, 360-degree feedback is a valuable tool for enhancing the effectiveness of individual managers and leaders. The reporting of all recipients' results in an aggregate report can provide vital data for the organization as a whole. The aggregate report enables organizations or work groups to identify and take advantage of under-utilized personnel strengths to increase productivity, enhance the value of succession planning by providing relevant and useful information on an individual's current performance and potential, and design more effective and targeted coaching and training initiatives.

Résumé
More and more organizations are using 360-degree feedback to provide an opportunity to talk about key changes. This new edition of a best-selling title on the topic of 360-degree feedback is revised to reflect new research and relevant statistics, advances in technology, and an increasingly more global and virtual work environment.

Contenu

List of Exhibits ix

Preface xi

Acknowledgments xvii

About the Authors xix

Part One: Preparing to Use 360-Degree Feedback 1

1. The ABCs of 360-Degree Feedback 3

2. The Uses of 360-Degree Feedback: A Tool for Strategic Change 23

3. The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback 41

4. Using Interviews to Augment 360-Degree Feedback 69

5. Creating Champions: Selling the Idea to Others in Your Organization 95

Part Two: Implementing a 360-Degree Feedback System 115

6. Gathering the Feedback: Tips on Administering the 360-Degree Process 117

7. Holding Up the Mirror: Presenting the Feedback 145

8. Creating Lasting Change: Follow-Up Activities 177

9. Enhancing Performance Management Systems 203

Resource A: Examples of 360-Degree Feedback 227

Resource B: Checklist for Selecting a Questionnaire 273

Resource C: Sample Worksheets for Feedback Analysis and Interpretation 277

Notes 287

Index 293