Operations Management: Processes and Supply Chains, Global Edition

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Operations Management provides a framework for addressing operational process and supply chain issues, in an easy-to-understand format. Using a systemized approach, the text focuses on real-life practices and issues of current interest. It also lets you experience the role of a manager through hands-on problems, cases and exercises. The 14th Edition shows how businesses can respond when faced with the unexpected, such as the COVID-19 pandemic, Ukraine-Russia war, and inflation, so you're better prepared in your role as an operations professional.

Contenu

1. Using Operations to Create Value

   • Supplement A: Decision Making

PART 1: MANAGING PROCESSES

1. Process Strategy and Analysis
2. Quality and Performance
3. Lean Systems

4. Capacity Planning

   • Supplement B: Waiting Lines
5. Constraint Management
6. Project Management

PART 2: MANAGING CUSTOMER DEMAND

1. Forecasting

2. Inventory Management

   • Supplement C: Special Inventory Models

3. Operations Planning and Scheduling

   • Supplement D: Linear Programming

4. Resource Planning

PART 3: MANAGING SUPPLY CHAINS

1. Supply Chain Design
2. Supply Chain Logistic Networks
3. Supply Chain Integration
4. Supply Chain Sustainability