Boundless

Transform your organization by making silos a thing of the past

In Boundless, two leaders in transformation and customer success deliver an inspiring and exciting new approach to succeeding in an increasingly decentralized and digital-first world. In the book, you'll learn how to demolish organizational silos once and for all, allowing resources to flow across networks, ecosystems, and communities. The authors explain the seven principles underlying their unique and effective "Boundless" paradigm: connection, integration, decentralization, mobility, continuity, autonomy, and shared success.

Walking you through the blueprint for transformative, resilient business success, Boundless also offers:

• Strategies for mapping the Boundless principles to key technological advances, including digital platforms, blockchain, AI, robotics, cloud computing, and more
• Ways to achieve the operational, organizational, and technological shifts necessary to succeed in an entirely transformed world
• Tools for combatting the natural tendency of employees to accumulate and protect resources within company silos

An invaluable resource for managers, executives, directors, and other business leaders, Boundless will also earn a place in the libraries of founders, entrepreneurs, and consultants who seek to create an enduring competitive advantage for themselves or their clients.

Auteur

HENRY KING leads a firm-wide Salesforce initiative to define the model for current and future success. He has over 15 years' experience working in the innovation and design thinking space, working with firms like Deloitte Digital, Accenture, and Skidmore, Owings & Merrill. VALA AFSHAR is an award-winning inventor, author, podcaster, columnist, and speaker in the fields of digital business transformation, leadership, digital marketing, customer service, and new emerging technologies. He is the Chief Digital Evangelist at Salesforce.

Texte du rabat

Transform your organization by making silos a thing of the past In Boundless, two leaders in transformation and customer success deliver an inspiring and exciting new approach to succeeding in an increasingly decentralized and digital-first world. In the book, you'll learn how to demolish organizational silos once and for all, allowing resources to flow across networks, ecosystems, and communities. The authors explain the seven principles underlying their unique and effective "Boundless" paradigm: connection, integration, decentralization, mobility, continuity, autonomy, and shared success. Walking you through the blueprint for transformative, resilient business success, Boundless also offers: Strategies for mapping the Boundless principles to key technological advances, including digital platforms, blockchain, AI, robotics, cloud computing, and more Ways to achieve the operational, organizational, and technological shifts necessary to succeed in an entirely transformed world * Tools for combatting the natural tendency of employees to accumulate and protect resources within company silos An invaluable resource for managers, executives, directors, and other business leaders, Boundless will also earn a place in the libraries of founders, entrepreneurs, and consultants who seek to create an enduring competitive advantage for themselves or their clients.

Contenu

Preface xi

Our Journey to Boundless xii

Our Continued Journey Together xvi

Introduction Boundless: A New Mindset for Unlimited

Business Success 1

Change in n-Dimensions 7

The Boundless Model 10

Chapter 1 Silos Kill! The Limitations of "Acquire and Retain" 19

Silo Principles 23

Impact and Reach of Silos 27

Problems with the Silo Mindset 28

Silos at the Extreme 31

Chapter 2 The Anti-Silo: The Boundless Alternative 33

The Boundless Principles 35

The Boundless Model in Action: Case Studies 47

**Chapter 3 Connection: Relationships | Ecosystems | Sensing 55

Types of Connections 57

Relationships 61

Business Ecosystems 68

The Power of Sense 76

> Centers 81

COVID-19 and the Definition of Normal 83

Decentralizing Technologies 88

Remote = Local 90

Centers 94

**Chapter 5 Integration: Aligned Purpose + Value/s | Orchestration + Choreography | Circularity 99

Alignment 101

Orchestration and Choreography 107

Circularity 115

Integration, Connection, and Alignment at Salesforce 120

**Chapter 6 Autonomy: AI | Learning | Identity 125

Meanings of Autonomy 127

AI and Autonomy 133

Identity and Autonomy 136

Tomorrow's Symbiotic Autonomy 142

**Chapter 7 Mobility: Flow | Mobile Technologies | Environments 143

Flow in Action 145

Mobile Technology 150

Flow at Work 152

**Chapter 8 Continuity: Process Flow | Circulation | Mindset and Language 157

Process Flow 159

Living Systems and Circulation 171

The Language of Continuity 175

**Chapter 9 Shared Success: Experiences | Technologies | Business Models 177

Boundless Experiences 182

Boundless Technologies 183

Boundless Business Models 184

**Chapter 10 Becoming Boundless: Mindset | Operating Model | Relationships 191

Leadership Mindset 194

Metaphors and Language 197

The Boundless Operating Model 199

Relationship Strategy 206

Becoming Boundless 209

In Conclusion 215

Acknowledgments 217

About the Authors 219

References 221

Index 231