In every manager's career there are moments where decisions need to be made in order to achieve success and this smart, nicely packaged little book can be there to help each time.

"A smart, small book for any manager's pocket. In every manager's career there are moments where decisions need to be made in order to achieve success and this smart, nicely packaged little book can be there to help each time. The trick to succeeding in these moments is to identify each of these situations ahead of time and understand how to act and what to do to reduce the chances of failure. That is exactly what The Little Black Book for Managers has done. The authors have listed a whole host of situations most managers face, based on thousands of personal experiences, and have mapped out how to deal with each situation. The book contains specific examples of words and phrases that can be used as well as illustrations and exercises to analyse your current performance. It is short on waffle and high on practical wisdom. It is designed to be dipped in and out of - reached for whenever a situation arises. This is a practical support tool for managers at all levels, from shop-floor supervisor to main boarddirector.The Little Black Book for Managers explains how to deal with scenarios such as; Having a lack of confidence to deal with other people in the way that is needed Times when you have to assert your authority more Allocating critical work. Who to choose? Needing to get extra effort from the team when under pressure Incentivising Delegation Having to deal with under-performers Personality clashes between work colleagues Managing a meeting with senior leaders "--

"There's enough to teach almost any leader something new..." (People Mangement, November 2013) "This is a practical handbook on how to deal with almost any situation" (Talk Business, November 2013) "...a good book for new and experienced line managers alike. The Little Black Book for Managers is very well written - in an encouraging, supportive style - and gives enough information for the reader to make relevant decisions." (HR, January 2014) "...easy to find your way around, quick to read and relatively simple to absorb each lesson. This book is just like that little black dress that you know will be perfect, no matter what the occasion." (Edge, January 2014) "For sheer readability and practicality, this book deserves a place in your briefcase on your next business trip." (The CA, February 2014) "Accessible and well set-out, it forms an indispensable guide for any manager to dip into when the need arises." (inManagement, Spring 2014)

Auteur

John Cross has designed and delivered learning and development programmes and has the real-world practitioner experience - RAF instructor, sales director, marketing director and business owner. He spent 15 years as a middle manager before starting his own training business. Kevin Money is Associate Professor at Henley Business School. He is the Director of the John Madejski Centre for Reputation and teaches on the MBA programme (6000 students). He is mentor and tutor in Henley's Advanced Management Programme. He is also a chartered psychologist, NLP practitioner and Director of the Positive Psychology Forum. He regularly speaks to both academic and practitioner audiences eg World Marketing Congress, BSkyB and the Future Leaders event. Rafael Gomez has previously taught Management at the London School of Economics and is currently Associate Professor in Industrial Relations and Human Resources at the University of Toronto. He has worked with both public and private sector organizations and presented his findings at 50 national and international conferences. He is a member of a number of related associations.

Résumé
A smart, small book for any manager s pocket. In every manager s career there are moments where decisions need to be made in order to achieve success and this smart, nicely packaged little book can be there to help each time.

Contenu

Foreword ix

Introduction 1

Part 1 - Your Rewarding Job 9