Intelligent Kindness

Auteur

John Ballatt has had a thirty-year career in UK health and social care as a practitioner, trainer, commissioner, and senior manager. He now works to support individuals, teams, and organisations in improving their wellbeing and effectiveness.

Texte du rabat

A powerful proposal of how intelligent and considered applications of authentic compassion in aspects of the welfare state could revitalise the system and bring about a greater level of wellbeing across society.

Contenu

Foreword; Preface to the second edition; Note from the authors; 1. The heart of the matter; 2. Rescuing kindness; 3. A politics of kindness; 4. Building the case for kindness; 5. Managing feelings of love and hate; 6. The emotional life of teams; 7. Cooperation and fragmentation; 8. On the edges of kinship; 9. Unsettling times; 10. Free to serve the public; 11. Blame; 12. The hostile environment; 13. The pull towards perversion; 14. Cultivating intelligent kindness; 15. Rehabilitating the welfare state; Index.