Effective Business Communication For Dummies

Auteur

Dr. Jill Schiefelbein taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill's business, The Dynamic Communicator®, helps organizations attract customers, increase sales, and retain clients. She is the author of Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business.

Texte du rabat

Transform your communication skills and build stronger relationships Ask for a raise, negotiate contracts, build your network--with strong communication skills there's a lot you can do. Effective Business Communication For Dummies helps you listen and be listened to. You'll learn how to influence people with persuasive skills, create win-win problem-solving solutions, and present with confidence and clarity. Plus, you'll get tips to help you navigate virtual work and insights for leveraging AI to help you communicate. With this practical, example-filled guide, you can keep your cool and get your point across in any situation. **Inside...

• Write and speak with confidence
• Explain your ideas clearly
• Know when to talk and when to listen
• Promote yourself without bragging
• Lead teams and provide feedback
• Resolve conflict successfully
• Structure persuasive presentations

Contenu

Introduction 1

About This Book 1

Foolish Assumptions 2

Icons Used in This Book 3

Beyond the Book 3

Where to Go from Here 5

Part 1: Business Communication Fundamentals 7

Chapter 1: Talking about Communication in the Workplace 9

Chapter 2: Brushing Up on Business Communication Fundamentals 21

Chapter 3: Communicating without Words: Nonverbal Communication 37

Chapter 4: Special Delivery: Picking the Right Way to Communicate 53

Part 2: Improving Your Interpersonal Communication 69

Chapter 5: Listening More Than You Speak 71

Chapter 6: Leveraging the Communication Power of Asking Questions 83

Chapter 7: Holding Productive and Meaningful Conversations 97

Part 3: Owning Your Message With Confident Communication 111

Chapter 8: Making Simple Communication Changes for Significant Impact 113

Chapter 9: Setting the Stage for Effective Communication 127

Chapter 10: Talking about Yourself without Bragging 139

Chapter 11: Calm, Cool, and Confident: Making and Delivering Presentations 155

Part 4: Persuading and Driving Results 177

Chapter 12: Knowing the People You're Trying to Persuade 179

Chapter 13: Engaging in Persuasion That Drives Results 195

Chapter 14: Negotiating for Strategic Outcomes 211

Part 5: Navigating Difficult Workplace Conversations 227

Chapter 15: Giving Feedback and Discussing Performance 229

Chapter 16: Navigating Interpersonal Conflicts 247

Chapter 17: Communicating When Everything Is Falling Apart 267

Part 6: Communication for Collaboration 289

Chapter 18: Communicating during the Recruitment and Hiring Process 291

Chapter 19: Collaborating with Team Members 311

Chapter 20: Communicating across Cultures 329

Part 7: the Part of Tens 347

Chapter 21: Ten Business Communication Trends

Chapter 22: Ten Tips for Conveying Complex Concepts to the Average Person 357

Chapter 23: Ten Tips for Outstanding Virtual Presentations 365

Index 375