Project Management Metrics, KPIs, and Dashboards

Project Management Metrics, KPIs,and Dashboards

Enables readers to easily understand and implement essential strategies on measuring project management performance

Project Management Metrics, KPIs, and Dashboards provides complete coverage of what metrics and KPIs are and how to use them effectively, offering comprehensive coverage of the different dashboard types, design issues, and applications that readers may come across during practical application of the concepts. To aid in seamless reader comprehension, the work includes full-color dashboards from some of the most successful project management companies. As a modern resource, the work aligns with PMI's PMBOK(r) Guide and stresses value-driven project management.

Written by the leading authority in the field, sample topics covered in the work are as follows:

• Stakeholder relations management, effective metric measurements, selecting the right project metrics, innovation metrics, and how to become and stay agile
• Comparing traditional and nontraditional projects, defining complexity, decision making, fluid methodologies, global project management, and project management methodologies/frameworks
• Customer relations management, a new look at defining project success, and why customer satisfaction must always be considered
• Scope creep, scope creep dependencies, causes of scope creep, the business side of scope creep, and ways to minimize scope creep

For project managers across all industries, Project Management Metrics, KPIs, and Dashboards is a valuable resource on the subject that will bolster your awareness of what good metrics management really entails and arm you with the important knowledge needed to measure and communicate performance more effectively.

Auteur

Harold Kerzner, PhD (Boynton Beach, FL), is Senior Executive Director for ­Project, Program, and Portfolio Management at the International Institute for Learning, Inc. (IIL). Dr. Kerzner's profound effect on the project management ­industry inspired IIL to establish the Kerzner ­International Project Manager of the Year Award. IIL donated $1M to the Project Management Institute Educational Foundation (PMIEF) to establish the Dr. Harold Kerzner Scholarship Fund. International Institute for Learning, Inc. (IIL) is a global leader in professional training and comprehensive consulting services in the areas of project, program, and portfolio management, PRINCE2®, ITIL, Business Analysis, Microsoft® Office Project and Project Server, and Lean Six Sigma. IIL is an IIBA-endorsed education provider, a PMI® charter global registered education provider, and a member of PMI's Silver Alliance Circle and their Corporate Council.

Texte du rabat

Project Management Metrics, KPIs,and Dashboards Enables readers to easily understand and implement essential strategies on measuring project management performance Project Management Metrics, KPIs, and Dashboards provides complete coverage of what metrics and KPIs are and how to use them effectively, offering comprehensive coverage of the different dashboard types, design issues, and applications that ­readers may come across during practical application of the concepts. To aid in seamless reader comprehension, the work includes full-color dashboards from some of the most successful project management companies. As a modern resource, the work aligns with PMI's PMBOK(r) Guide and stresses value-driven project management. Written by the leading authority in the field, sample topics covered in the work are as follows: Stakeholder relations management, effective metric measurements, selecting the right project metrics, innovation metrics, and how to become and stay agile Comparing traditional and nontraditional projects, defining complexity, decision making, fluid methodologies, global project management, and project management methodologies/frameworks Customer relations management, a new look at defining project success, and why customer satisfaction must always be considered Scope creep, scope creep dependencies, causes of scope creep, the business side of scope creep, and ways to minimize scope creep For project managers across all industries, Project Management Metrics, KPIs, and Dashboards is a valuable resource on the subject that will bolster your awareness of what good metrics management really entails and arm you with the important knowledge needed to measure and communicate performance more effectively.

Contenu

PREFACE ix

ABOUT THE COMPANION WEBSITE xiii

1 THE CHANGING LANDSCAPE OF PROJECT MANAGEMENT 1

CHAPTER OVERVIEW 1

1.0 INTRODUCTION 1

1.1 EXECUTIVE VIEW OF PROJECT MANAGEMENT 2

1.2 COMPLEX PROJECTS 5

1.3 GLOBAL PROJECT MANAGEMENT 12

1.4 PROJECT MANAGEMENT METHODOLOGIES AND FRAMEWORKS 14

1.5 THE NEED FOR EFFECTIVE GOVERNANCE 20

1.6 ENGAGEMENT PROJECT MANAGEMENT 20

1.7 CUSTOMER RELATIONS MANAGEMENT 22

1.8 OTHER DEVELOPMENTS IN PROJECT MANAGEMENT 23

1.9 A NEW LOOK AT DEFINING PROJECT SUCCESS 24

1.10 THE GROWTH OF PAPERLESS PROJECT MANAGEMENT 30

1.11 PROJECT MANAGEMENT MATURITY AND METRICS 31

1.12 PROJECT MANAGEMENT BENCHMARKING AND METRICS 35

1.13 CONCLUSIONS 41

2 THE DRIVING FORCES FOR BETTER METRICS 43

CHAPTER OVERVIEW 43

2.0 INTRODUCTION 43

2.1 STAKEHOLDER RELATIONS MANAGEMENT 44

2.2 PROJECT AUDITS AND THE PMO 55

2.3 INTRODUCTION TO SCOPE CREEP 56

2.4 PROJECT HEALTH CHECKS 64

2.5 MANAGING DISTRESSED PROJECTS 69

3 METRICS 83

CHAPTER OVERVIEW 83

3.0 INTRODUCTION 83

3.1 PROJECT MANAGEMENT METRICS: THE EARLY YEARS 84

3.2 PROJECT MANAGEMENT METRICS: CURRENT VIEW 87

3.3 METRICS MANAGEMENT MYTHS 88

3.4 SELLING EXECUTIVES ON A METRICS MANAGEMENT PROGRAM 89

3.5 UNDERSTANDING METRICS 91

3.6 CAUSES FOR LACK OF SUPPORT FOR METRICS MANAGEMENT 95

3.7 USING METRICS IN EMPLOYEE PERFORMANCE REVIEWS 96

3.8 CHARACTERISTICS OF A METRIC 97

3.9 METRIC CATEGORIES AND TYPES 99

3.10 SELECTING THE METRICS 101

3.11 SELECTING A METRIC/KPI OWNER 105

3.12 METRICS AND INFORMATION SYSTEMS 106

3.13 CRITICAL SUCCESS FACTORS 106

3.14 METRICS AND THE PMO 109

3.15 METRICS AND PROJECT OVERSIGHT/GOVERNANCE 112

3.16 METRICS TRAPS 113

3.17 PROMOTING THE METRICS 114

3.18 CHURCHILL DOWNS INCORPORATED'S PROJECT PERFORMANCE MEASUREMENT APPROACHES 114

4 KEY PERFORMANCE INDICATORS 121

CHAPTER OVERVIEW 121

4.0 INTRODUCTION 121

4.1 THE NEED FOR KPIS 122

4.2 USING THE KPIS 126

4.3 THE ANATOMY OF A KPI 128

4.4 KPI CHARACTERISTICS 129

4.5 CATEGORIES OF KPIS 133

4.6 KPI SELECTION 134

4.7 KPI MEASUREMENT 140

4.8 KPI INTERDEPENDENCIES 142

4.9 KPIS AND TRAINING 144

4.10 KPI TARGETS 145

4.11 UNDERSTANDING STRETCH TARGETS 148

4.12 KPI FAILURES 149

4.13 KPIS AND INTELLECTUAL CAPITAL 151

4.14 KPI BAD HABITS 154

4.15 BRIGHTPOINT CONSULTING, INC.--DASHBOARD DESIGN: KEY PERFORMANCE INDICATORS AND METRICS 159

5 VALUE-BASED PROJECT MANAGEMENT METRICS 169

CHAPTER OVERVIEW 169

5.0 INTRODUCTION 169

5.1 VALUE OVER THE YEARS 171

5.2 VALUES AND LEADERSHIP 172

5.3 COMBINING SUCCESS AND VALUE 175

5.4 RECOGNIZING THE NEED FOR VALUE METRICS 178

5.5 THE NEED FOR EFFECTIVE MEASUREMENT TECHNIQUES 181

5.6 CUSTOMER/STAKEHOLDER IMPACT ON VALUE METRICS 187

5.7 CUSTOMER VALUE MANAGEMENT 188

5.8 THE RELATIONSHIP BETWEEN PROJECT MANAGEMENT AND VALUE 193

5.9 BACKGROUND OF METRICS 197

5.10 SELECTING THE RIGHT METRICS 204

5.11 THE FAILURE OF TRADITIONAL METRICS AND KPIS 207

5.12 THE NEED FOR VALUE METRICS 207

5.13 CREATING A VALUE METRIC 208

5.14 PRESENTING THE VALUE METRIC IN A DASHBOARD 215

5.15 INDUSTRY EXAMPLES OF VALUE METRICS 216

5.16 USE OF CRISIS DASHBOARDS FOR OUT-OFRANGE VALUE ATTRIBUTES 222

5.17 ESTABLISHING A METRICS MANAGEMENT PROGRAM 223

5.18 USING VALUE METRICS FOR FORECASTING 225

5.19 METRICS AND JOB…