Tourism and Crisis Management

Zusammenfassung Gui Santana's work presents a comprehensive and detailed treatment of crisis management for the tourism and hospitality industries. Each chapter focuses on a key issue of understanding and managing crises! and the author includes a range of case studies.

Auteur

Gui Santana is coordinator of the Risk Management Laboratory at the Center for Marine and Earth Technologies, Universidade do Vale do Itajai, Brazil. He is also Head of Strategic Studies at the National Petroleum Agency - ANP.