Implementing Effective IT Governance and IT Management

This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).
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In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization's IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.

Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today.

The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:

• Leadership, people, organization and strategy,
• IT governance, its major component processes and enabling technologies.

Each of the chapters also covers one or more of the following action oriented topics:

• the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.;
• the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.

Contenu
From the contents:
Part I Leadership, people, organization and strategy

1. Introduction to IT/Business Alignment, Planning, Execution and Governance.
2. Overview of Integrated IT Governance and Management Framework and selection of current and emerging Best Practice Frameworks, Standards and Guidelines
3. Business/IT Alignment, Strategic Planning and Portfolio Investment Management Excellence (Demand Management)
4. Principles for managing Successful Organizational Change, prerequisites for World Class Leadership and developing High Performance Teams
   Part II IT Governance, the Major Component Processes and Enabling Technologies
5. Program and Project Management Excellence (Execution Management)
6. IT Service Management (ITSM) Excellence (Execution Management)
7. Strategic Sourcing, Outsourcing and Vendor Management Excellence
8. Performance Management, Metrics, Management Controls, COBIT®, Risk Management, Business Continuity and Enabling Technology Excellence
9. Cloud Computing, Data Management and Governance issues, Opportunities, Considerations and Approaches
10. Summary, Lessons Learned, Critical Success Factors and Future Challenges
    Appendix A Glossary
    Appendix B References, alphabetical
    Appendix C References - Topic List
    Appendix D Managing Accelerating Change and Transformation Framework.