Fundamentals of Service Systems

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management.

Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace.

For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

Integrates seamlessly the fields of service innovation, design, semantics, analytics, optimization, co-creation, markets, and research Each chapter includes a review section with questions, a project description, a list of key terms, and further reading Includes a preface written by Jim Spohrer, the Director of IBM Global University Programs and driving advocate of the Service Science, Management and Engineering initiative Enables training of T-shaped professionals who must have a deeply developed specialty area (e.g., business management or computer science) as well as a broad set of skills and capabilities in the field of services (e.g., service design and optimization) A companion website provides additional materials and activities to help lecturers use the text in their teaching and to help students practice and reinforce their learning independently Includes supplementary material: sn.pub/extras

Auteur

Prof. Dr. Jorge Cardoso joined the Information System Group of the Department of Informatics Engineering of the University of Coimbra in 2009. He is also Lead Architect for Cloud Computing at the Huawei's European Research Centre in Munich.

Prof. Dr. -Ing. Hansjörg Fromm was a director at the Karlsruhe Service Research Institute from 2011 to 2014. After his retirement, he is still active as an honorary Professor at the Karlsruhe Institute of Technology and the University of Erlangen-Nürnberg.

Prof. Dr. Stefan Nickel is Full Professor for Discrete Optimization and Logistics at the Karlsruhe Institute of Technology, Institute IOR. He is a director at the Karlsruhe Service Research Institute and at the FZI Research Center for Information Technology.

Prof. Dr. Gerhard Satzger is a director at the Karlsruhe Service Research Institute and leads the research group Service Innovation and Management. He has a long standing record in national and international leadershippositions in academia and the IT industry.

Prof. Dr. Rudi Studer is Full Professor in Applied Informatics at the Karlsruhe Institute of Technology, Institute AIFB. He is a director at the Karlsruhe Service Research Institute and at the FZI Research Center for Information Technology.

Prof. Dr. Christof Weinhardt heads the Institute of Information Management and Systems at the Karlsruhe Institute of Technology. He is member of the board of directors at the Research Center for Information Technologies in Karlsruhe.

Contenu
Foundations.- Electronic Services.- Service Innovation.- Service Design.- Service Semantics.- Service Analytics.- Service Optimization.- Service Co-Creation.- Service Markets.- Service Research.